[TriLUG] Ticketing system for Linux?

[Chris Merrill]

Sinner from the Praiiry wrote:
> Anyone using a ticketing system on Linux?
> 
> It would be great to have one that can search the resolutions or have 
> something like a solutions database.

(I'm going to interpret 'ticketing' system as an
issue-tracking system)

We currently use Jitterbug - which is primarily e-mail based,
at least for the end-user.  Our support people can use a
web-based interface.  It supports a one level of categorization
and the concept of different request statuses (e.g. pending: the
end-user is waiting for a reply).  It doesn't handle e-mail
attachments very well.  We have a web-form on our website
and a script that pulls e-mail from our support inbox and
pushes them into Jitterbug...all runs on Linux, of course.
I _think_ it's open source and I _think_ it's written in C.

I've looked at Scarab in the past (it's currently on .9 beta
version) and it seems pretty nice (http://scarab.tigris.org/).
It's open-source.
I've also looked at Jira (http://atlassian.com) and like it,
too.  We're currently evaluating Jira.  It's not free.

Both Scarab and Jira require a Java2 servlet container - and
will therefore run on any platform.  Both can also hook
to a number of different databases (e.g. MySQL and Postgresql).


-- 
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Chris Merrill
cmerrill at nc.rr.com
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