[TriLUG] Debian vs Mandrake vs Redhat vs . . .

[Heath Holcomb]

Chris Hedemark wrote:
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> On Monday, March 10, 2003, at 06:20 PM, Heath Holcomb wrote:
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>> Of course, if you want to buy a support contract Red Hat is the way to 
>> go.
> 
> 
> Mind if I ask if you have experience with Red Hat's support 
> organization?  Have you opened tickets?  Were they acted upon?  Fixed, 
> even?
> 
> Reason I ask is that after experiencing Red Hat's support organization I 
> cannot recommend to any of my friends at TriLUG to throw their money at 
> this service.

Not personally, although I do know a couple of people who have these 
contracts and I haven't heard anything negative from them. Compared to 
Debian and some other distros it's certainly much easier to obtain a 
support contract with Red Hat, which is why I mentioned it.

Of course, if you have some specific complaint about it then I'm 
certainly willing to accept your testimony.

Regards,

Heath

-- 
Heath Holcomb
bluetea at nc.rr.com