[TriLUG] RR Woes

[Nick Goldwater]

Well I am now going on 10 days of sporadic downtime. Every time I call in 
"they" say everything looks good. After I insist that in fact it not I am 
placed on hold. After a minute or two they inform me that "in fact there are 
technicians working on the problem as we speak." I then ask what the 
estimated time to restore is and I am told there is no information available. 
And around we go... I am going to investigate DSL.
Nick

On Thursday 24 April 2003 10:22 pm, Chris Merrill wrote:
> Mark Shuford wrote:
> >>This is a general problem with any computerized operation; "normal"
> >> things become very easy (checking balances, etc.), but anything out of
> >> the ordinary becomes more of a hassle.
>
> FWIW, I've had an overall good experience with TWC.  I run a server
> at home and it has experienced _very_ little downtime over the
> past 24 months due to TWC.  I've had a few billing mishaps - but they
> were all PPV-related and were resolved to my satisfaction.  I've had
> there tech people out a few times for various problems (old cable
> needed replacing, neighbor cut line, etc) and while the service techs
> are not computer gurus, they have been friendly, on-time and most
> importantly they fixed the problems.  Over the past 6-10 months, they
> seem to have resolved thier DNS problems and the email servers are
> getting more reliable (slowly).
>
> TWC was the first to offer high-speed internet access in my area at
> a reasonable price.  And now they're the first to get me a DVR at a
> darned cheap price.  I like companies that deliver new technologies
> at low prices :)
>
>
> *********************************
> Chris Merrill
> cmerrill at nc.rr.com
> *********************************
>
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