[TriLUG] DSL opinions

[Geoff Purdy]

>From a consumer point of view though I see how it
>can be hard to understand why getting service is a 
>snap for one guy and a headache for his neighbor.

Thanks for the detailed responses Neil and Ryan. 
Knowing that they have to do something beyond plug 
me into a switch in that shed-thing down the road 
makes me feel a bit more patient.

The good news is that patience is no longer required. 
Verizon activated my DSL service yesterday evening :)

FWIW, Verizon Online Customer service gets negative 
marks from me.  I cumulatively spent about two hours
on hold with them at various times of the day and never 
got to talk to a human.  The only info I got was relayed 
from Customer Service on the local phone side of things.