[TriLUG] OT: Retail SharksoI

[Aaron S. Joyner]

ALFRED JOHNSON wrote:

> Well, when an Intrex customer has Intrex build his computer from the 
> parts he chooses, it at least would be nice if he could at least 
> expect that the builders could install the hardware for those who 
> prefer to use another O.S. than Windows. When the Cary store had at 
> least one Linux expert it was nice to not have to deal with Windows 
> just to get a new piece of hardware properly installed.  I wouldn't 
> expect to have an expert to fix all my Linux problems (that's a better 
> job for Tri-lug) but it would be nice not to have to have a Windows 
> system just so you could get a new piece of hardware installed. For 
> about a year this used to be possible. I like Intrex myself and I like 
> their philosophy about the hardware they sell -- solid hardware for 
> reasonable prices. And I've bought a lot of hardware from them. It's 
> just a nuisance for me to have to keep a windows system on an extra 
> hard drive just so I can get a piece of hardware properly installed on 
> my machine. It would be in their best interest to have at least one 
> person who knew how to install hardware for those who wish to use 
> Linux, and according to Scott, they would if they knew more of their 
> customers were using Linux. -- Al Johnson.
>
> On Tuesday, April 20, 2004, at 04:32 PM, Douglas Kojetin wrote:
>
>> it doesn't.  i was just stating that i usually get a blurb about how 
>> they arepre limited in how they can or might troubleshoot my 
>> *specific* problem since they do not support linux.
>>
>> doug
>>
>> On Apr 20, 2004, at 3:21 PM, Mike M wrote:
>>
>>> <snip out a ton a stuff>
>>>
>>> Why does a hardware problem need to be fixed with Linux?  The 
>>> diagnotics
>>> are mostly written for windos.
>>> -- 
>>> Mike
>>
>>
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>
Intrex will gladly sell you a PC with no OS.  They will gladly support 
that hardware until the warranty expires (with the optional extension, 
that's pronounced "until the end of time").  Of course, they won't 
install drivers for you under linux, recompile your kernel to add 
support for the latest hoopskirt attachment, etc - but they should 
gladly install that hoopskirt attachment, and ensure that it physically 
works for you.  Testing it thoroughly might be a little tricky (they'd 
have to throw in another hard drive temporarily, drop windows on it, 
test the widget, and then swap the drives back), but they should be able 
to do that for most hardware.  I could believe that they might not go to 
that trouble when first installing new hardware into your machine that 
has been otherwise working, unless you brought the hardware back saying 
that it particularly had a problem.  But at that point they should 
certainly be able to verify that the hardware is working properly and 
narrow it down to the fact that you have a problem with your Linux setup.

Have you had experience that would suggest otherwise?

Aaron J.