[TriLUG] OT: Retail SharksoI

[ALFRED JOHNSON]

Well, yes, I have had the pleasure of taking my Linux box to the Cary 
Intrex store and having one of their service guys install hardware on 
it for me, without my having Windoze.
For about at least 6 months this was indeed possible, but alas this 
service is no more, because the guys who could do it (and work on 
Windows machines also!!) apparently found other work. After talking to 
Scott in the Cary store, he said they would be inclined to get that 
service back again, if there was a bigger demand for it. And during the 
time they had Linux expertise, they were able to install new Intrex 
hardware on a Linux computer. I'm not talking about troubleshooting a 
Linux system!!  Although I even had some of that done when they had 
some Linux expertise. Right now I'd like to get a DVD burner installed 
in my box in place of my CD burner, for example.--- Al Johnson


On Thursday, April 22, 2004, at 06:50 AM, Aaron S. Joyner wrote:

> ALFRED JOHNSON wrote:
>
>> Well, when an Intrex customer has Intrex build his computer from the 
>> parts he chooses, it at least would be nice if he could at least 
>> expect that the builders could install the hardware for those who 
>> prefer to use another O.S. than Windows. When the Cary store had at 
>> least one Linux expert it was nice to not have to deal with Windows 
>> just to get a new piece of hardware properly installed.  I wouldn't 
>> expect to have an expert to fix all my Linux problems (that's a 
>> better job for Tri-lug) but it would be nice not to have to have a 
>> Windows system just so you could get a new piece of hardware 
>> installed. For about a year this used to be possible. I like Intrex 
>> myself and I like their philosophy about the hardware they sell -- 
>> solid hardware for reasonable prices. And I've bought a lot of 
>> hardware from them. It's just a nuisance for me to have to keep a 
>> windows system on an extra hard drive just so I can get a piece of 
>> hardware properly installed on my machine. It would be in their best 
>> interest to have at least one person who knew how to install hardware 
>> for those who wish to use Linux, and according to Scott, they would 
>> if they knew more of their customers were using Linux. -- Al Johnson.
>>
>> On Tuesday, April 20, 2004, at 04:32 PM, Douglas Kojetin wrote:
>>
>>> it doesn't.  i was just stating that i usually get a blurb about how 
>>> they arepre limited in how they can or might troubleshoot my 
>>> *specific* problem since they do not support linux.
>>>
>>> doug
>>>
>>> On Apr 20, 2004, at 3:21 PM, Mike M wrote:
>>>
>>>> <snip out a ton a stuff>
>>>>
>>>> Why does a hardware problem need to be fixed with Linux?  The 
>>>> diagnotics
>>>> are mostly written for windos.
>>>> -- 
>>>> Mike
>>>
>>>
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>>
> Intrex will gladly sell you a PC with no OS.  They will gladly support 
> that hardware until the warranty expires (with the optional extension, 
> that's pronounced "until the end of time").  Of course, they won't 
> install drivers for you under linux, recompile your kernel to add 
> support for the latest hoopskirt attachment, etc - but they should 
> gladly install that hoopskirt attachment, and ensure that it 
> physically works for you.  Testing it thoroughly might be a little 
> tricky (they'd have to throw in another hard drive temporarily, drop 
> windows on it, test the widget, and then swap the drives back), but 
> they should be able to do that for most hardware.  I could believe 
> that they might not go to that trouble when first installing new 
> hardware into your machine that has been otherwise working, unless you 
> brought the hardware back saying that it particularly had a problem.  
> But at that point they should certainly be able to verify that the 
> hardware is working properly and narrow it down to the fact that you 
> have a problem with your Linux setup.
>
> Have you had experience that would suggest otherwise?
>
> Aaron J.
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