[TriLUG] Latecomer to the RoadRunner party

[Rick DeNatale]

I also had good experiences with Earthlink, although it's been a while.

I used to be a nandonet subscriber back when the Raleigh News and
Observer was an ISP. Then Mindspring bought nandonet.  I switched to
DSL when it became available. Then Mindspring bought Earthlink, and
because they liked that name better used Earthlink for the merged
company. I can' t recall a problem.

The only reason I switched was because I moved to Heritage Wake Forest
a couple of years ago, and CT Communications has the phone contract
here and has a nice bundled DSL package.  CT provides the link, but
they then use vnet which provides the mail and news servers and the
like.  I did have a problem here, and the CT guys did some
troubleshooting on the DSL modem, but when the problem turned out to
be deeper, involving routing issues, they turned me over to the
"internet department" which I suspect was really vnet.


On Tue, 30 Nov 2004 22:34:44 -0500, Jeremy Portzer <jeremyp at pobox.com> wrote:
> On Tue, 2004-11-30 at 22:13, Mark Wilson wrote:
> 
> >
> > I remember there being a website called 'earthlinksucks.com' where I read
> > a few nightmarish stories about their support even of Windows customers.
> > They make me a bit nervous therefore, though I take your word for it that
> > you're having an okay time of it.  But you probably don't *need* their
> > support--I figure most folks here wouldn't.
> 
> Earthlink is a large company and surely they have their detractors, as
> do all large companies.  All I'm saying is that I've had no problem with
> the cable Internet service.  The physical connection, support for the
> conenctivity level of the service, and the billing is all provided by
> Time Warner Cable anyhow, so it's not like you're really getting the
> service from Earthlink.
> 
> You won't be asking for "support" in the sense of "My computer won't
> conenct to the Internet."  You'll be asking for support in the sense of
> "my cable modem isn't connecting to the network; the LED code is
> this..."  The latter support is provided by TWC anyhow; not Earthlink.
> You should have no reason to call Earthlink support so no need to worry
> about its quality.  Make sense?
> 
> 
> 
> Jeremy
> 
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