[TriLUG] phone tracking or trouble ticket software/webmail

[Sam Folk-Williams]

You really should check out the new version of horde... it has really good 
email + time tracking + ticket system + lots of other stuff (including 
shared calendars) www.horde.org <http://www.horde.org>

On 5/25/05, Matt Pusateri <mpusateri at wickedtrails.com> wrote:
> 
> Hello Triluggers,
> 
> I'm looking for suggestions to either a phone call tracking or trouble
> ticket tracking software. We run a small call center and need to
> provide our customer service reps with a way to track open items and
> or follow up calls. What I am looking for is something that will work
> in a shared environment, so other CSR's or managers can see open items
> as well. I am probably looking for a web based application. I am
> thinking about deploying Squirrelmail as the web client, and posted
> several weeks ago about groupware products. I was hoping to find
> something that could do everything (mail/trouble tickets) I found
> e-groupware, which seems to the trouble ticket part I want, along with
> shared calanders(which is less of a requirement). But e-groupware's
> email functions are poor or at least appear so from the online demo.
> Opengroupware does mail better, but lacks the trouble ticket feature
> set that e-groupware has.
> 
> So I am thinking of deploying webmail and trouble tickets systems
> separately. If anyone has any suggestions of software being used in
> production I would appreciate it.
> 
> Matt Pusateri
> 
> --
> TriLUG mailing list : http://www.trilug.org/mailman/listinfo/trilug
> TriLUG Organizational FAQ : http://trilug.org/faq/
> TriLUG Member Services FAQ : http://members.trilug.org/services_faq/
> TriLUG PGP Keyring : http://trilug.org/~chrish/trilug.asc
>