[TriLUG] On bidding maintenance.

[Jim Ray]

honesty is the best policy.  i tell prospects and customers that i will 
do my best and am willing to cancel appointments for scheduled 
maintenance in order to assist with an emergency.  no one can make 
guarantees that your child won't get sick or whatever.  you can 
definitely say what you will do and do what you say, though.

personally, i haven't had letterhead paper in the nine years i've been 
in business.  i someone requests it, conjure up a logo and put it in an 
open office text document.  done.

good luck.

hth,

jim

>
> What's a good way of stating in the bid what I can do? I don't want 
> the customer to get alarmed that if he goes with a single person 
> business, that the installation could be down for a long time. The 
> customer has only ever talked to me and I don't have letterhead paper 
> etc, so he should have figured out that I'm just a small local 
> operation. I haven't told him that I have a full time job and I do 
> projects like his to earn extra money.
>
> Thanks Joe
>