[TriLUG] unpleasant experience at intrex cary

[Carl Crider]

I'd like to add that I use the Intrex in Durham quite a bit, and never
have a problem with customer service or anything else. Just adding one
plus to the pile here.

Thanks


On 5/27/06, stan briggs <stan at stanbriggs.com> wrote:
>
> all,
>
> content:
> does anyone know if intrex has a policy requiring that we have our
> membership card with us at the time of purchase? i was just at the cary
> store, called my wife to get the number off of the card, and had the
> discount refused by someone that said that he was the manager because i
> didn't have the card with me.
>
> additional discourse:
> i confess that i was rather taken aback by his changing story about if
> it was company policy or store policy or his policy. at one point he
> stated that he didn't care if it was company policy or not but that it
> was his policy. he later recanted that and said that it was "his
> understanding of company policy".
>
> as i left i told him that i was very dissatisfied with the transaction
> in general and specifically with my interaction with him. he stated that
> he was equally dissatisfied with his interaction with me. i confess that
> i stepped over the "rude" line there. was it appropriate for him to make
> such an unprofessional (even if honest) statement to me? (rhetorical
> question.)
>
> conclusion:
> anyway, i'm curious if anyone knows what the company policy is. a quick
> perusing of the trilug and intrex sites did not yield anything for me.
>
> thanks,
> stan
>
> Stan B. Briggs
> +++++++++++++++++++
> www.oBoJ.org: openBBQ/openJAM is a celebration of food, music, and good
> times. Attendance is open to all who wish to enjoy some BBQ, accoustic
> live music, and the company of others in the spirit of the Open Source
> community while supporting an excellent public cause
> [www.FriendsOfDix.org].
> +++++++++++++++++++
>
>
>
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-- 
Carl Crider