[TriLUG] TWCNC in Durham alternatives [WAS: time warner businessclass]

[OlsonE at aosa.army.mil]

I have the Turbo RR service. After they dropped the price to upgrade to
Turbo to 9.99, they kept charging me the original price (which I think
was about 20 bucks more) ...for about a year. I call them out on it, and
they credited my account back.

On with the performance. The max I've got downloading is a little over
.5mb. Uploading anything instantly throttles me out around 45kb/sec.
Downloading any torrents (all legit) mind you, throttles my upload to
around 4.5kb/sec - 15kb/sec.

I really want to drop TW for my service, but have not found anything
comparable that doesn't stick it to the customer.

-----Original Message-----
From: trilug-bounces at trilug.org [mailto:trilug-bounces at trilug.org] On
Behalf Of Brian Henning
Sent: Tuesday, November 27, 2007 5:03 PM
To: Triangle Linux Users Group General Discussion
Subject: [TriLUG] TWCNC in Durham alternatives [WAS: time warner
businessclass]

On that note, anyone in the area subscribe to the residential "Turbo" RR
service?  I do, and have never seen as much as 5mbps on this supposedly
[best-effort] 8mbps line..  The customer service representative (located
in Canada) could not escalate my service call since my traceroute RTTs
were within spec (and wasn't prepared to understand that round-trip time
has only marginal relation to bandwidth).

I'm eager for alternatives.  This is, of course, residential class and
not business class, and I'd like, if possible, to stay in the
residential $50 price-range.

~Brian

-----Original Message-----
From: trilug-bounces at trilug.org [mailto:trilug-bounces at trilug.org] On
Behalf Of OlsonE at aosa.army.mil
Sent: Tuesday, November 27, 2007 4:58 PM
To: trilug at trilug.org
Subject: Re: [TriLUG] time warner business class

please do. i'd be interested. i've been considering business class due
to the dwindling performance of my regular home line. once they put the
packet-shaping hardware in, my bandwidth has been cut more than 1/2 of
what it used to be. 

-----Original Message-----
From: trilug-bounces at trilug.org [mailto:trilug-bounces at trilug.org] On
Behalf Of Carl Crider
Sent: Tuesday, November 27, 2007 4:40 PM
To: Triangle Linux Users Group General Discussion
Subject: Re: [TriLUG] time warner business class

 I second the above statements. As a sys admin for a local [Durham]
non-profit, our service was not worth the 20% discount. Notes, the
firewall support [if you use their hardware] is farmed out to another
provider, and it was terrible.

 I have a large list of "not good" things. You can email me for the
rest.

-Carl






On Nov 27, 2007 4:27 PM, Dave Sorenson <dave at logicalgeek.com> wrote:

> We had em for a while for our online learning servers. We could almost

> schedule a 3-6 hour down time every 3 months or so. We dropped them 
> and found another provider. The fact that the e-mail doesn't work a) 
> doesn't surprise me. and b) speaks volumes about how good they are.
> YMMV, but here in Durham our experience was less than good.
>
> Dave
>
> James c. Jones wrote:
> > Good Afternoon,
> >
> > Anyone using Time-Warner business class in the Raleigh-Durham area? 
> > If so, do you have a representative's name and telephone number.
> >
> > Their email doesn't work. A sad situation for an internet provider.
> >
> > jcj
> >
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