[TriLUG] OT: Earthlink and ISPs

[tj]

earthlink is using  Road Runner/TWC cable internet :|.

switching TWC to Earthlink is not making any better, since using the
same media : Road Runner cable internet.
Instead of  escaping from TWC, you are still in TWC with "earthlink" name :P

correct, earthlink is no good any more, like used to be.. when they
had local person to help consumer support level.
They will ping-pong you between TWC and Earthlink,  try to do
tele-conference  with earthlink and TWC.
Call earthlink first, dan request the support person to  call TWC....
in  this scenario, you will can strengthen the problem.with less time.

I still keep my earthlink, since may primary email is  earthlink :(.
Earthlik has email service only for 5-10 buck per month.

at&t has promo on direct DSL (without phone service).I got DirectDSL
promo mail around  twice a month in my mailbox.
one of my friend switched in early november from TWC to at&t, they
seem happy with at&t Direct DSL.

good luck...



On Wed, Nov 24, 2010 at 12:25 PM, Jim <jjtuttle at trilug.org> wrote:
> I recently moved to Earthlink Max and am pretty disappointed in the service.
>  Max is advertised as (up to) 15 Mbps down and 1 Mbps up.  My peak realized
> speed is 10 Mbps down and 500 kbps up.  On evenings and weekends, though, I
> get ~3 Mbps down and 250 kbps up.
>
> I was trying to escape TWC who, after dropping their Business Class deal
> with Duke, dropped my speed by 50% for the same price.  Dealing with
> Earthlink has been pretty awful.  It always goes something like this:  Call
> Earthlink call-center in India; get transferred to Time Warner; get told
> that your problem should be handled by Earthlink support and directed to
> call Earthlink.  Later, rinse, repeat.
>
> I was looking into Initrex because I thought they had a DSL package.  I'm
> interested in getting away from companies that treat me like crap.  Any
> suggestions?
>
> jt
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