[TriLUG] help desk / trouble ticket software

[Scott Thomas]

While it's not a Linux-based app, I run Spiceworks, which has a very nice 
ticketing system, as well as a bazillion other great features. I'm running it on 
a Server 2003 virtual machine under VirtualBox. It has a web-based form that 
users can fill out, or you can create the ticket yourself if someone calls in, 
etc. It's great! Check it out.

Scott 




________________________________
From: Michael Peters <mpeters at plusthree.com>
To: Triangle Linux Users Group General Discussion <trilug at trilug.org>
Sent: Wed, July 20, 2011 10:28:58 AM
Subject: Re: [TriLUG] help desk / trouble ticket software

On 07/20/2011 12:25 AM, Matt Pusateri wrote:
> But it is hideous to use and admin.  Talk about dated UI design!

What's the latest version you've used? Perl's CPAN uses version 3.8 and I don't 
find the UI to be that dated:

https://rt.cpan.org/Public/Dist/Display.html?Name=HTML-Template

The the new 4.0 seems even nicer: http://bestpractical.com/rt/screenshots.html

> Couple all that with a software package that has it's own repo b/c it's such a 
>pain to get dependencies right, all I can say is ugh!

That's kind of par for the course when you want a server application that can 
run on lots of different OSes, lots of different database backends and lots of 
different web servers.

I don't remember the last time I installed RT, but from looking at the new 
documentation it seems to be quite easy to do. Now that might not be quite real 
life, but I'd try it before bashing RT because it might have been harder to 
install in the past.

-- Michael Peters
Plus Three, LP
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