[TriLUG] Time warner business class chat

[matt at noway2.thruhere.net]

Whats worse is that I am about 90% certain that when you 'chat' you aren't
even talking to a real person.  I am pretty sure it is an interactive
computer program that is programmed with typing delays and everything.  On
many of those systems, if you type in the same phrase, you will get the
exact same response, indicating that it is picking up keywords and feeding
them back to you.

I had a problem once, where one of their mail servers had been put on one
of the DNS black lists.  I tried the chat feature to notify them.  It
couldn't get past the "if you are having a spam problem, you need to
change your password" as the only problem + solution.

> All,
>
> I am having a problem with TW business class and decided to resolve it
> via their chat routine.
> Note: I am using ubuntu as my main computer for communication with
> outside world. My browser is firefox. I sometimes use chrome browser.
>
> When I click on chat on their website, here is what I get in return.
>
> ================================================
>
> Minimum Requirements Not Met
> The Minimum requirements to use the Technical Chat services are:
>
>     Windows 98 or higher, with Internet Explorer 5.5+ or Netscape 6.0+
>     Macintosh OS 10 or higher, with IE 5.0+, Netscape 6.0+ or Safari 1.0+
> =================================================
>
> What a bummer! Hopefully, I get a good rep when I call.... I would
> rather do chat because I have a transcript of what transpired when
> finished. I do keep records.
>
> --
> Jc Jones