[TriLUG] [OT] Help - comparing bandwidth apples to pineapples

[Chris Merrill]

On 1/13/2012 3:49 PM, Carl Crider wrote:
> Not that this question will help ... are you running the TWC modem as
> a bridge or not?

Yes.



> On Fri, Jan 13, 2012 at 3:45 PM, Chris Merrill <chris at webperformance.com> wrote:
>> We're currently on TWC business class broadband on the 30/5 plan.  We are moving
>> offices soon and are comparing that to TWC's fiber offering.  Even the lowly 3MB
>> service with fiber is pretty pricey (3x the cost of 30/5 broadband).  I know fiber
>> is "better", but I don't know what that means in the context of what we need.
>>
>> I've asked for the copy of the SLA...I'm assuming that is going to provide guarantees
>> for uptime, latency, capacity, etc.
>>
>> But from a practical standpoint, what should we expect from the switch?
>> - will downloads take 10x longer?
>> - will uploads take ~2x longer?
>> - will our VOIP issues go away (see below)?
>>
>> For background, we are a small software / service company (<10 people) and are
>> absolutely dependent on Internet access for much of our work.  We are moving
>> more and more of our in-house systems off-site (EC2, AppEngine, other SAAS, etc)
>>
>> Our TWC broadband service has overall been reasonably good. Though we currently
>> have several complaints:
>>
>> 1) VOIP issues (dropped packets, latency?)
>> We are using VOIP (FeatureTel).  Some days we experience a lot of drop-outs
>> during our calls.  This is very obviously a BAD thing in the middle of a sales
>> call with our customers.  We've taken various remedies, some have helped for
>> a while, but the problems come and go, making it hard to troubleshoot.
>>
>> 2) upload capacity
>> We push big files to the cloud as part of our product build (hundreds of meg at
>> a time). This can happen daily near the end of our release cycle, but usually
>> less often.  This problem is much less painful now than it was before DOCSIS 3.
>>
>> 3) random brief outages
>> Kills our productivity for 5-10 minutes when it happens. We restart the modem,
>> sometimes that helps but usually not. Problem resolves itself before we can
>> get a TWC tech on the phone.  Annoying, but not critical...except when it happens
>> during a presentation for a customer or impedes our testing services?
>>
>>
>> Thanks for any advice or experiences you can offer!
>>
>> Chris
>>
>>
>> --
>> ------------------------------------------------------------------------ -
>> Chris Merrill                           |  Web Performance, Inc.
>> chris at webperformance.com                |  http://webperformance.com
>> 919-433-1762                            |  919-845-7601
>>
>> Web Performance: Website Load Testing Software & Services
>> ------------------------------------------------------------------------ -
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-- 
------------------------------------------------------------------------ -
Chris Merrill                           |  Web Performance, Inc.
chris at webperformance.com                |  http://webperformance.com
919-433-1762                            |  919-845-7601

Web Performance: Website Load Testing Software & Services
------------------------------------------------------------------------ -