[TriLUG] Griping about Time-Warner outage

[Jim Ray]

Yes. I run internal DNS with root hints and no forwarders. 

Sent from my iPhone

On Aug 1, 2012, at 9:59 AM, "William Sutton" <william at trilug.org> wrote:

> This is why, a long time ago, I started running a caching nameserver.
> 
> William Sutton
> 
> On Wed, 1 Aug 2012, David Burton wrote:
> 
>> This is just "venting" . . .
>> 
>> I just sent the following complaint to time-warner / roadrunner via their
>> web form <https://help.rr.com/hmslogic/rrmail.aspx>:
>> 
>> ----------------------------------------
>> 
>> Around 2:50 a.m. today, I lost my Internet connectivity.  I've been waiting
>> on hold for tech support for over a half-hour.
>> 
>> While waiting, I investigated further, and it turns out that what happened
>> is that BOTH of your nameservers (as provided by your DHCP server) stopped
>> responding: 209.18.47.61 and 209.18.47.62.
>> 
>> Other time-warner roadrunner nameservers still work, such as 24.25.5.52 and
>> 24.25.4.107, so I've temporarily worked around the problem by setting my
>> router to use those nameservers.
>> 
>> But YOU NEED TO FIX THIS!
>> 
>> The whole point of always having TWO nameservers is so that if one goes
>> down the other will still be there.  But you're obviously using two
>> nameservers at the SAME physical location, which caused them BOTH to go
>> down at the same time.
>> 
>> That's a big mistake!
>> 
>> What's more, even after your nameservers had been down for 10 or 15
>> minutes, when I refreshed my IP, and even when I power-cycled my
>> cablemodem, I got the SAME (non-functioning) nameservers from your DHCP
>> server.  Obviously, you SHOULD be monitoring them, and when they go down
>> you should adjust the DHCP-provided nameserver info to provide working
>> nameservers.
>> 
>> Please let me know when you have fixed these issues!
>> -- 
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> -- 
> This message was sent to: Jim Ray <jim at neuse.net>
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