[TriLUG] Email Problems

James Jones jc.jones at tuftux.com
Fri Feb 8 11:46:55 EST 2013 

Ron,

On one of the member's email, I could not find it in the TRASH or
SPAM, but the other's I have no idea.

I have asked the second member to check in his trash & spam, but he
has not done so. ( I asked by email from a juno.com account )

The Verizon.net account doesn't really care since her husband uses
gmail, she just reads his copy of the email.

jcj

On Fri, Feb 8, 2013 at 11:41 AM, Ron Kelley <rkelleyrtp at gmail.com> wrote:
> Maybe I missed it earlier in the thread, but are you absolutely sure the email didn't end up in the SPAM or TRASH folder?
>
> Thanks,
>
> -----------------------------
> Ron Kelley
> rkelleyrtp at gmail.com
>
>
>
> On Feb 8, 2013, at 11:29 AM, Aaron Joyner wrote:
>
>> A mail exchanger (MX) which accepts mail, and then throws it on the
>> ground, is fundamentally broken.  Forgive me for being lazy and not
>> chasing down the RFC, but I'm relatively certain that violates the
>> basic premise of reliable delivery of SMTP.  Regardless, some MXes do
>> that.  Particularly it's common if the MX spam-scores the message and
>> it registers as "off the charts", it's common to throw it on the
>> ground to avoid back scatter (spamming of some poor unrelated party
>> just because the spammer forged their From: address).  This is the
>> primary reason that, when possible, an MX should spam scan, score, and
>> decide to accept or reject messages *before* returning "250 Message
>> accepted for delivery."  In some cases of high-volume mail receivers,
>> they're not willing or able to devote enough resources to scan all
>> incoming mail in less time than a reasonable SMTP timeout, which is
>> what results in their broken behavior of dropping the message on the
>> floor, after-the-fact.
>>
>> Having worked on both sides of that coin in the ISP world, your best
>> hope of figuring out what's gone wrong is to:
>> a) ensure you're doing everything "right"
>>  0) setup DKIM for your apps-for-domain account:
>> http://support.google.com/a/bin/answer.py?hl=en&answer=174124
>>  1) send mail to an account you control, carefully inspect the
>> headers of the message you receive, post the headers somewhere like
>> TriLUG and ask someone else to look at it too
>> b) work with a user of the ISP in question to escalate through their
>> support chain (you'll have much better luck having a paying subscriber
>> initiate the conversation with tech support).
>>  0) coordinate with the user in real time, and send them a message
>>  1) give it at least half an hour, just to be on the safe side
>>  2) double-check that they haven't received it, in their inbox, spam
>> folder, trash, etc.
>>  3) have the user contact their ISP, and ask them about the message
>> they didn't receive.  Have the following details about the missing
>> message ready:
>>    i.) sender's email address
>>    ii.) timestamp of the sent message
>>    iii.) subject of the message
>>    iv.) In a perfect world, you'd also want to have the name and IP
>> of the mail server that sent the message, and the name and IP of the
>> mail server that received the message, but you won't be able to get
>> that because you can't readily get it from your hosting provider.
>>
>> Ideally, when the user comes to tech support with that specific a
>> request, of a message that should have been delivered in the last few
>> hours, they should be able to escalate it up the chain to someone who
>> can inspect the mail system and logs and figure out where your message
>> went.  They may say that it simply hasn't reached their system yet,
>> which would leave open the possibility that it was lost in the bowels
>> of Google Apps somewhere.  Yes, that's a possibility, but speaking
>> from personal experience it's not a particularly likely one.
>>
>> Best of luck in troubleshooting your delivery problem.  Let us know how it goes!
>> Aaron S. Joyner
>>
>> On Fri, Feb 8, 2013 at 10:47 AM, James Jones <jc.jones at tuftux.com> wrote:
>>> Since I am a Time-Warner customer, hopefully someone in their
>>> organization can help me.
>>>
>>> jcj
>>>
>>> On Fri, Feb 8, 2013 at 10:37 AM, Alan Porter <porter at trilug.org> wrote:
>>>>
>>>>> Are you saying that Google should have some response ( other than
>>>>> message received ) from nc.rr.com even if it gets swallowed up in rr's
>>>>> spam filter?
>>>>
>>>>
>>>> I suppose if RR is accepting it and then trashing it, there's nothing the
>>>> sender can do to know what's happening.
>>>>
>>>>
>>>>
>>>>> Since I don't get any bounce messages, I would assume all that Goog
>>>>> gets from nc.rr.com  is "message received". Am I wrong?
>>>>
>>>>
>>>> I don't know how the Goog handles delivery errors.  But your assumption does
>>>> makes sense.
>>>>
>>>>
>>>> --
>>>> # Alan Porter
>>>>
>>>>
>>>>
>>>> --
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>>>
>>>
>>>
>>> --
>>> Jc Jones
>>> Blogs -
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>>>
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>>> http://www.trilug.org/~jonesjc
>>> --
>>> This message was sent to: Aaron S. Joyner <aaron at joyner.ws>
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>> --
>> This message was sent to: Ron Kelley <rkelleyrtp at gmail.com>
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>> TriLUG FAQ          : http://www.trilug.org/wiki/Frequently_Asked_Questions
>
> --
> This message was sent to: jc jones <jc.jones at tuftux.com>
> To unsubscribe, send a blank message to trilug-leave at trilug.org from that address.
> TriLUG mailing list : http://www.trilug.org/mailman/listinfo/trilug
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> TriLUG FAQ          : http://www.trilug.org/wiki/Frequently_Asked_Questions



-- 
Jc Jones
Blogs -
http://www.wendellgeek.com/weblog/
http://www.wendellgeek.com/kixtech/

webmaster for:
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