[TriLUG] TWC "Existing Customer Promotion"

[Nathan Yinger]

So how exactly do I get these prices? The OP mentioned the 15mb package (my
current one) for $35, which I'm paying $50 for now. I called TWC's billing
department and they confirmed that price, but said they were unable to put
it on my account and had to transfer me to the promotions department.
Promotions said the promotional price was $45 for that package.

So who do I call to get the $35 price?


On Wed, Mar 12, 2014 at 6:27 AM, Sean Alexandre <sean at alexan.org> wrote:

> I pay $78/month for Time Warner Cable's "Extreme" Internet service: 30
> down and
> 5 up Mbps.
>
> I called yesterday to cancel and was told I could get an "Existing Customer
> Promotion" that's the same rate as the new customer promotion. It would
> last
> one year, and could be renewed every year by calling them. The rate would
> be
> $55/month isntead of $78/month.
>
> They have similar promotions for other packages. The rates I was quoted
> are:
>
> Ultimate @ 50/5 for $65/month
> Extreme  @ 30/5 for $55/month
> Turbo    @ 20/2 for $45/month
> Standard @ 15/1 for $35/month
> Basic    @  3/1 for $30/month
> Everyday @  2/1 for $15/month
>
> Seems I could have been saving over $200/yr on my Internet service.
>
> <bag of worms opening>
> Is TWC not regulated as a utility, and if they are regulated as a utility
> shouldn't they be required to charge what a service costs them to provide
> versus how much they think they can get?
> </bag of worms opening>
>
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