[TriLUG] Google Fiber

[MrB]

I have the 30/5 ... it consistantly does 35/6.5 ish

On Mon, Feb 2, 2015 at 3:42 PM, Michael Czeiszperger <michael at czei.org>
wrote:

> Has anyone tried the 50/5 service? Does it actually maintain that speed?
> My guess that would depend on the neighborhood infrastructure, and there's
> no attempt to ascertain if a location can actually sustain that bandwidth.
>
> I switched from TWC to Uverse when it came into my neighborhood, but it
> tops out at 20/1 for $75/month, and there's no availability for anything
> faster.
>
> On Mon, Feb 2, 2015 at 3:34 PM, Kevin Otte <nivex at nivex.net> wrote:
>
> > There's your problem: you tried logic. I think they are specifically
> > trained to deflect this sort of thing. They count on customers not
> > comparing notes with each other.
> >
> > The only way to get them to budge (and even that isn't guaranteed) is to
> > threaten to actually leave. Another strategy for this is to look up the
> > rates for EarthLink (http://www.earthlink.net/access/cable.faces) and
> > tell retentions what prices you're looking at. Best case, they
> match/beat.
> > Worst case, you switch. It's TWC's lines anyway, so nothing really
> changes.
> >
> > On 02/02/2015 03:16 PM, Ron Kelley wrote:
> >
> >> This is crazy.  I just called TWC and spoke with a lady in the retention
> >> department.  I asked why I am charged $39.95/mo for the 30/5 package
> when
> >> my father-in-law pays $34.95/mo for the *same exact package*.  She was a
> >> clueless as could be and had no idea how he got that price.  When I
> asked
> >> about dropping the rate, she said "...that rate is only for new
> >> customers".  In fact, I know at least two people who got 30/5 for
> >> $34.95/mo
> >> and they have been with TWC for a long time.  I also asked about the
> >> Ultimate (50/5) package, and she said it was $107/month!  Good grief!
> It
> >> is not that expensive even on the official TWC page!
> >>
> >> Guess I should be happy to pay $39.95/mo for my service...
> >>
> >>
> >>
> >>
> >>
> >> On Mon, Feb 2, 2015 at 1:56 PM, Wes Garrison <wes at xitechusa.com> wrote:
> >>
> >>  Works for me too.
> >>>
> >>> Here's the easy way to do it.  Don't mess with "customer service" at
> all.
> >>>
> >>> Call (919) 595-4892.
> >>>
> >>> Say "Cancel"
> >>> Say "Disconnect"
> >>>
> >>> This will get you directly to the retention department, who are the
> only
> >>> folks with the power to do anything useful.
> >>>
> >>> 30/5 Mbps = $39.99
> >>> 50/5 Mbps = $49.99
> >>>
> >>> Not bad, eh?
> >>>
> >>> Thanks Ron!
> >>>
> >>> _________________________________
> >>> Wesley S. Garrison
> >>> Network Engineer
> >>> Xitech Communications, Inc.
> >>> phone:  (919) 260-0803
> >>> pager:   (919) 869-1744
> >>> fax:       (919) 932-5051
> >>>
> >> --
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