[TriLUG] Time-Warner (Spectrum) outage tonight
David Burton via TriLUG
trilug at trilug.org
Tue Jan 2 20:54:55 EST 2018
How many of y'all on Spectrum/TWC in the Triangle area are having internet
problems?
I'm in Cary, and my Spectrum/TWC internet is working fine.
However, my friends in Raleigh have no internet connectivity to Google,
Yahoo, etc. They can get to my server, in my house, and everything works
fine, including remote control w/ VNC, but they can't get to much of
anything else. They can't even get to *http://spectrum.com/support/
<http://spectrum.com/support/>*
The problem has been ongoing since before 6pm (at least 3 hours, at this
point).
Here's a tracert from Raleigh (my friends' house) to me; as you can see, it
works fine:
*C:\>tracert 98.26.64.108 <http://98.26.64.108>
Tracing route to cpe-98-26-64-108.nc.res.rr.com
<http://cpe-98-26-64-108.nc.res.rr.com> [98.26.64.108]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.3.1
2 11 ms 16 ms 13 ms mta-107-13-224-1.nc.rr.com
<http://mta-107-13-224-1.nc.rr.com> [107.13.224.1]
3 25 ms 37 ms 42 ms cpe-174-111-105-193.triad.res.rr.com
<http://cpe-174-111-105-193.triad.res.rr.com> [174.111.105.193]
4 * 15 ms 20 ms cpe-024-025-041-000.ec.res.rr.com
<http://cpe-024-025-041-000.ec.res.rr.com> [24.25.41.0]
5 34 ms 1047 ms 154 ms cpe-024-025-062-049.ec.res.rr.com
<http://cpe-024-025-062-049.ec.res.rr.com> [24.25.62.49]
6 15 ms 14 ms * cpe-174-111-102-193.triad.res.rr.com
<http://cpe-174-111-102-193.triad.res.rr.com> [174.111.102.193]
7 28 ms 34 ms 40 ms cpe-98-26-64-108.nc.res.rr.com
<http://cpe-98-26-64-108.nc.res.rr.com> [98.26.64.108]
Trace complete.*
Going from my house to theirs also works fine.
But here's a tracert from my friends' house to Google:
*C:\>tracert www.google.com <http://www.google.com>
Tracing route to www.google.com <http://www.google.com> [172.217.7.228
<http://172.217.7.228>]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.3.1
2 18 ms 15 ms 15 ms mta-107-13-224-1.nc.rr.com
<http://mta-107-13-224-1.nc.rr.com> [107.13.224.1]
3 30 ms 32 ms 31 ms cpe-174-111-105-193.triad.res.rr.com
<http://cpe-174-111-105-193.triad.res.rr.com> [174.111.105.193]
4 12 ms 12 ms 14 ms cpe-024-025-041-000.ec.res.rr.com
<http://cpe-024-025-041-000.ec.res.rr.com> [24.25.41.0]
5 17 ms 15 ms 16 ms 24.93.67.200
6 22 ms 22 ms 23 ms
bu-ether15.asbnva1611w-bcr00.tbone.rr.com
<http://bu-ether15.asbnva1611w-bcr00.tbone.rr.com> [66.109.6.80]
7 22 ms 21 ms 56 ms 0.ae0.pr1.dca10.tbone.rr.com
<http://0.ae0.pr1.dca10.tbone.rr.com> [107.14.17.200]
8 20 ms 19 ms 23 ms
ix-ae-17-0.tcore2.AEQ-Ashburn.as6453.net
<http://ix-ae-17-0.tcore2.AEQ-Ashburn.as6453.net> [216.6.87.149]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.*
After a modem reboot we did another one:
*C:\>tracert www.google.com <http://www.google.com>
Tracing route to www.google.com <http://www.google.com> [216.58.217.68
<http://216.58.217.68>]
over a maximum of 30 hops:
1 3 ms 1 ms 1 ms 192.168.3.1
2 15 ms 19 ms 19 ms mta-107-13-224-1.nc.rr.com
<http://mta-107-13-224-1.nc.rr.com> [107.13.224.1]
3 28 ms 32 ms 32 ms cpe-174-111-118-177.triad.res.rr.com
<http://cpe-174-111-118-177.triad.res.rr.com> [174.111.118.177]
4 14 ms 14 ms 14 ms cpe-024-025-041-002.ec.res.rr.com
<http://cpe-024-025-041-002.ec.res.rr.com> [24.25.41.2]
5 17 ms 33 ms 26 ms be31.chrcnctr01r.southeast.rr.com
<http://be31.chrcnctr01r.southeast.rr.com> [24.93.64.186]
6 25 ms 30 ms 31 ms
bu-ether14.atlngamq46w-bcr00.tbone.rr.com
<http://bu-ether14.atlngamq46w-bcr00.tbone.rr.com> [66.109.6.82]
7 25 ms 31 ms 24 ms
bu-ether11.atlngamq47w-bcr01.tbone.rr.com
<http://bu-ether11.atlngamq47w-bcr01.tbone.rr.com> [66.109.6.35]
8 27 ms 40 ms 24 ms 0.ae0.pr1.atl20.tbone.rr.com
<http://0.ae0.pr1.atl20.tbone.rr.com> [107.14.17.184]
9 30 ms 22 ms 23 ms
ix-ae-14-0.tcore1.A56-Atlanta.as6453.net
<http://ix-ae-14-0.tcore1.A56-Atlanta.as6453.net> [64.86.113.37]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.*
I spent a lot of time on the phone with a pleasant, foreign-sounding,
Spectrum tech support rep named "J.C." He was very sympathetic, but all he
could tell me is that they are working on it.
I sent him those tracert logs by pasting them into a text file on my
server, and then reading the URL over the phone to him. (The powers that be
at Spectrum don't want their tech support reps to be able to solve
customers' problems, so they block their tech support reps' access to email
-- and they wonder why we all hate them so much.)
Anyhow, I'm wondering: how widespread is this outage, tonight?
Dave
M: 919-244-3316
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