[TriLUG] Time-Warner (Spectrum) outage tonight
Nikolas Everett via TriLUG
trilug at trilug.org
Tue Jan 2 23:07:50 EST 2018
Google seems to have come back for me now. It dropped around 4:30 or 5.
On Tue, Jan 2, 2018 at 11:03 PM Glenn Hennessee via TriLUG <
trilug at trilug.org> wrote:
> Same for me in Raleigh. My phone wifi says it is connected but has no
> internet connection. My tablet can't connect to Google. Tired of the
> problem.
>
> On Tue, Jan 2, 2018, 9:10 PM Steve Burnett via TriLUG <trilug at trilug.org>
> wrote:
>
> > In Raleigh, problem since 6pm as mentioned.
> >
> > (random thoughts to try):
> >
> > access - fine
> > amazon, facebook, craigslist, netflix, ebay, duckduckgo, outlook,
> > apple.com, trilug.org
> >
> > access - timeout fail
> > google, flickr, yahoo, wral.com
> > --
> > Steve Burnett burnett at pobox.com
> > Technical Documentation Information Retrieval
> > URL http://bit.ly/steveburnett
> >
> > On Tue, 2 Jan 2018, David Burton via TriLUG wrote:
> >
> > > How many of y'all on Spectrum/TWC in the Triangle area are having
> > internet
> > > problems?
> > >
> > > I'm in Cary, and my Spectrum/TWC internet is working fine.
> > >
> > > However, my friends in Raleigh have no internet connectivity to Google,
> > > Yahoo, etc. They can get to my server, in my house, and everything
> works
> > > fine, including remote control w/ VNC, but they can't get to much of
> > > anything else. They can't even get to *http://spectrum.com/support/
> > > <http://spectrum.com/support/>*
> > >
> > > The problem has been ongoing since before 6pm (at least 3 hours, at
> this
> > > point).
> > >
> > > Here's a tracert from Raleigh (my friends' house) to me; as you can
> see,
> > it
> > > works fine:
> > >
> > > *C:\>tracert 98.26.64.108 <http://98.26.64.108>
> > >
> > > Tracing route to cpe-98-26-64-108.nc.res.rr.com
> > > <http://cpe-98-26-64-108.nc.res.rr.com> [98.26.64.108]
> > > over a maximum of 30 hops:
> > >
> > > 1 1 ms 1 ms 1 ms 192.168.3.1
> > > 2 11 ms 16 ms 13 ms mta-107-13-224-1.nc.rr.com
> > > <http://mta-107-13-224-1.nc.rr.com> [107.13.224.1]
> > > 3 25 ms 37 ms 42 ms cpe-174-111-105-193.triad.res.rr.com
> > > <http://cpe-174-111-105-193.triad.res.rr.com> [174.111.105.193]
> > > 4 * 15 ms 20 ms cpe-024-025-041-000.ec.res.rr.com
> > > <http://cpe-024-025-041-000.ec.res.rr.com> [24.25.41.0]
> > > 5 34 ms 1047 ms 154 ms cpe-024-025-062-049.ec.res.rr.com
> > > <http://cpe-024-025-062-049.ec.res.rr.com> [24.25.62.49]
> > > 6 15 ms 14 ms * cpe-174-111-102-193.triad.res.rr.com
> > > <http://cpe-174-111-102-193.triad.res.rr.com> [174.111.102.193]
> > > 7 28 ms 34 ms 40 ms cpe-98-26-64-108.nc.res.rr.com
> > > <http://cpe-98-26-64-108.nc.res.rr.com> [98.26.64.108]
> > >
> > > Trace complete.*
> > >
> > >
> > > Going from my house to theirs also works fine.
> > >
> > > But here's a tracert from my friends' house to Google:
> > >
> > > *C:\>tracert www.google.com <http://www.google.com>
> > >
> > > Tracing route to www.google.com <http://www.google.com> [172.217.7.228
> > > <http://172.217.7.228>]
> > > over a maximum of 30 hops:
> > >
> > > 1 1 ms <1 ms <1 ms 192.168.3.1
> > > 2 18 ms 15 ms 15 ms mta-107-13-224-1.nc.rr.com
> > > <http://mta-107-13-224-1.nc.rr.com> [107.13.224.1]
> > > 3 30 ms 32 ms 31 ms cpe-174-111-105-193.triad.res.rr.com
> > > <http://cpe-174-111-105-193.triad.res.rr.com> [174.111.105.193]
> > > 4 12 ms 12 ms 14 ms cpe-024-025-041-000.ec.res.rr.com
> > > <http://cpe-024-025-041-000.ec.res.rr.com> [24.25.41.0]
> > > 5 17 ms 15 ms 16 ms 24.93.67.200
> > > 6 22 ms 22 ms 23 ms
> > > bu-ether15.asbnva1611w-bcr00.tbone.rr.com
> > > <http://bu-ether15.asbnva1611w-bcr00.tbone.rr.com> [66.109.6.80]
> > > 7 22 ms 21 ms 56 ms 0.ae0.pr1.dca10.tbone.rr.com
> > > <http://0.ae0.pr1.dca10.tbone.rr.com> [107.14.17.200]
> > > 8 20 ms 19 ms 23 ms
> > > ix-ae-17-0.tcore2.AEQ-Ashburn.as6453.net
> > > <http://ix-ae-17-0.tcore2.AEQ-Ashburn.as6453.net> [216.6.87.149]
> > > 9 * * * Request timed out.
> > > 10 * * * Request timed out.
> > > 11 * * * Request timed out.
> > > 12 * * * Request timed out.
> > > 13 * * * Request timed out.
> > > 14 * * * Request timed out.
> > > 15 * * * Request timed out.
> > > 16 * * * Request timed out.
> > > 17 * * * Request timed out.
> > > 18 * * * Request timed out.
> > > 19 * * * Request timed out.
> > > 20 * * * Request timed out.
> > > 21 * * * Request timed out.
> > > 22 * * * Request timed out.
> > > 23 * * * Request timed out.
> > > 24 * * * Request timed out.
> > > 25 * * * Request timed out.
> > > 26 * * * Request timed out.
> > > 27 * * * Request timed out.
> > > 28 * * * Request timed out.
> > > 29 * * * Request timed out.
> > > 30 * * * Request timed out.
> > >
> > > Trace complete.*
> > >
> > >
> > > After a modem reboot we did another one:
> > >
> > > *C:\>tracert www.google.com <http://www.google.com>
> > >
> > > Tracing route to www.google.com <http://www.google.com> [216.58.217.68
> > > <http://216.58.217.68>]
> > > over a maximum of 30 hops:
> > >
> > > 1 3 ms 1 ms 1 ms 192.168.3.1
> > > 2 15 ms 19 ms 19 ms mta-107-13-224-1.nc.rr.com
> > > <http://mta-107-13-224-1.nc.rr.com> [107.13.224.1]
> > > 3 28 ms 32 ms 32 ms cpe-174-111-118-177.triad.res.rr.com
> > > <http://cpe-174-111-118-177.triad.res.rr.com> [174.111.118.177]
> > > 4 14 ms 14 ms 14 ms cpe-024-025-041-002.ec.res.rr.com
> > > <http://cpe-024-025-041-002.ec.res.rr.com> [24.25.41.2]
> > > 5 17 ms 33 ms 26 ms be31.chrcnctr01r.southeast.rr.com
> > > <http://be31.chrcnctr01r.southeast.rr.com> [24.93.64.186]
> > > 6 25 ms 30 ms 31 ms
> > > bu-ether14.atlngamq46w-bcr00.tbone.rr.com
> > > <http://bu-ether14.atlngamq46w-bcr00.tbone.rr.com> [66.109.6.82]
> > > 7 25 ms 31 ms 24 ms
> > > bu-ether11.atlngamq47w-bcr01.tbone.rr.com
> > > <http://bu-ether11.atlngamq47w-bcr01.tbone.rr.com> [66.109.6.35]
> > > 8 27 ms 40 ms 24 ms 0.ae0.pr1.atl20.tbone.rr.com
> > > <http://0.ae0.pr1.atl20.tbone.rr.com> [107.14.17.184]
> > > 9 30 ms 22 ms 23 ms
> > > ix-ae-14-0.tcore1.A56-Atlanta.as6453.net
> > > <http://ix-ae-14-0.tcore1.A56-Atlanta.as6453.net> [64.86.113.37]
> > > 10 * * * Request timed out.
> > > 11 * * * Request timed out.
> > > 12 * * * Request timed out.
> > > 13 * * * Request timed out.
> > > 14 * * * Request timed out.
> > > 15 * * * Request timed out.
> > > 16 * * * Request timed out.
> > > 17 * * * Request timed out.
> > > 18 * * * Request timed out.
> > > 19 * * * Request timed out.
> > > 20 * * * Request timed out.
> > > 21 * * * Request timed out.
> > > 22 * * * Request timed out.
> > > 23 * * * Request timed out.
> > > 24 * * * Request timed out.
> > > 25 * * * Request timed out.
> > > 26 * * * Request timed out.
> > > 27 * * * Request timed out.
> > > 28 * * * Request timed out.
> > > 29 * * * Request timed out.
> > > 30 * * * Request timed out.
> > >
> > > Trace complete.*
> > >
> > >
> > > I spent a lot of time on the phone with a pleasant, foreign-sounding,
> > > Spectrum tech support rep named "J.C." He was very sympathetic, but
> all
> > he
> > > could tell me is that they are working on it.
> > >
> > > I sent him those tracert logs by pasting them into a text file on my
> > > server, and then reading the URL over the phone to him. (The powers
> that
> > be
> > > at Spectrum don't want their tech support reps to be able to solve
> > > customers' problems, so they block their tech support reps' access to
> > email
> > > -- and they wonder why we all hate them so much.)
> > >
> > > Anyhow, I'm wondering: how widespread is this outage, tonight?
> > >
> > > Dave
> > > M: 919-244-3316 <(919)%20244-3316>
> > > --
> > > This message was sent to: burnett at pobox.com <burnett at pobox.com>
> > > To unsubscribe, send a blank message to trilug-leave at trilug.org from
> > that address.
> > > TriLUG mailing list : https://www.trilug.org/mailman/listinfo/trilug
> > > Unsubscribe or edit options on the web :
> > https://www.trilug.org/mailman/options/trilug/burnett%40pobox.com
> > > Welcome to TriLUG: http://trilug.org/welcome
> > --
> > This message was sent to: glenn.hennessee at gmail.com <
> > glenn.hennessee at gmail.com>
> > To unsubscribe, send a blank message to trilug-leave at trilug.org from
> that
> > address.
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> > Unsubscribe or edit options on the web :
> >
> https://www.trilug.org/mailman/options/trilug/glenn.hennessee%40gmail.com
> > Welcome to TriLUG: http://trilug.org/welcome
> --
> This message was sent to: Nik Everett <nik9000 at gmail.com>
> To unsubscribe, send a blank message to trilug-leave at trilug.org from that
> address.
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