[TriLUG] Roadrunner access

[Don Brady]

At 10:57 PM 9/4/2001 -0400, Craig Duncan wrote:
>RR support is only as good as your perspective. If you actually expect them
>to know anything about your network, forget it, that's your problem (and
>mine), and one that you should welcome. If RR keeps a live connection to the
>"modem" (consider it a generic term, rather than a factual descriptor) for
>97+% of the time, I suspect you have better than average Internet service.
>
>My experience with RR support has been very positive, even when the other
>week my service was completely down - and as such so was the business that I
>run from home. From placing my initial call to tech support, to the
>technician leaving my home after fixing the faulty amplifier in the cable
>junction box, took only a few seconds over 2 hours. If you can get better
>response times from another provider, good luck. Granted I do pay for a
>business line and business service, but at least I get what I pay for.

I hear that costs over $200 a month.   Please correct me if I am wrong.


>I could go on, but I think you get my drift, perspective shapes everything.
>What I would be interested in is if you would explain the experience(s) that
>have made you so negative about RR's tech support. At least then we would be
>able to give it a considered opinion rather than just dismiss it as
>"annoyance".