[TriLUG] RE: recommendations for virtual hosting

[Ben Pitzer]

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How long ago did you start having this problem with Mindspring service?
Was it pre- or post-Earthlink merger?  I used to work at Mindspring, well
before the merger, and when I was there, the web hosting services were
pretty good, I thought.  (No, I wasn't in the web hosting support group)
I knew alot of the web hosting support guys, and they were pretty good
at their jobs, and very accomodating.  That was the Harrisburg call
center, at least.  I don't know what the quality was like in the Atlanta
or Phoenix call centers, or the Dallas or San Jose call centers after the
Netcom buyout, but I don't think it was really any worse.  I've heard
about alot more issues since the Earthlink merger, however.  I think that
their business services division is pretty lousy.  I've never dealt with
them personally, but it's testimonials like this that make me think that
things have gone way down hill over there.

Regards,
Ben Pitzer


On Fri, 30 Nov 2001, Jeremy P wrote:

> On Fri, 30 Nov 2001, Christian J Hedemark wrote:
>
> > Ed Hill said:
> > > I've used Hurricane Electric and MindSpring/Earthlink for a few domains.
> > > Mindspring was *awful*.  They are expensive, have rotten tech support (on
> > > hold for *hours* for three different events), broken pop accounts with
> > > an outright *refusal* to fix them when I pointed out the breakage, and
> > > generally a lousy attitude towards customers.  Avoid them!
> >
> > I've had the same experience with Mindspring.  I still use them for dialup,
> > but never never again for hosting services.
>
> I'll ditto that.  My organization used Mindspring/Earthlink web hosting
> for a while (before I was hired to setup in-house servers).  It would
> often go down in the middle of the business day for hours, with no
> explanation.  Their billing system was pretty bad too; once they cut off
> our service for nonpayment, when it turned out it THEY made a mistake in
> entering our payment.  Everyone was happy when I got everything switched
> over to our in-house Linux server. :)
>
> Earthlink also has discontinued a number of the handy web-based tools that
> Mindspring had invented.  They've done an awful job of integrating the two
> services; there a number of help pages that are alternately branded with
> the two logos and are full of broken links.  Not exactly worth the
> $100/mo. we were paying for business-class service!
>
> Several years ago I had an account with he.net and was pleased; the other
> more recent tesimonies there would probably be more reliable.
>
> Regards,
> Jeremy Portzer
>
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