[TriLUG] RE: recommendations for virtual hosting

[Jeremy P]

On Fri, 30 Nov 2001, Ben Pitzer wrote:

> 
> How long ago did you start having this problem with Mindspring service?
> Was it pre- or post-Earthlink merger?  I used to work at Mindspring, well
> before the merger, and when I was there, the web hosting services were
> pretty good, I thought.  (No, I wasn't in the web hosting support group)
> I knew alot of the web hosting support guys, and they were pretty good
> at their jobs, and very accomodating.  That was the Harrisburg call
> center, at least.  I don't know what the quality was like in the Atlanta
> or Phoenix call centers, or the Dallas or San Jose call centers after the
> Netcom buyout, but I don't think it was really any worse.  I've heard
> about alot more issues since the Earthlink merger, however.  I think that
> their business services division is pretty lousy.  I've never dealt with
> them personally, but it's testimonials like this that make me think that
> things have gone way down hill over there.

Hi Ben,

I only came on-board at this organization after the Earthlink-Mindspring
merger, but my understanding is they had few problems with Mindspring
prior to Earthlink's buyout.  I can't say for certain the buyout was the
cause of the degrading service, but our anectodal evidence sure points
that way.  We're certainly happy to no longer be a customer!

--Jeremy