[TriLUG] alternatives to Bugin' for non-technical users

[Chris Hedemark]

Howdy,

I've been using Bugin' at a client site to keep track of IT projects, trouble 
tickets, and other non-IT to-do items.  It appears to be orphanware now and I 
don't want to leave my client with orphaned software.

Bugin' is pretty darned close to what we need here.  It's got a PHP front 
end, MySQL back end, and will authenticate users against an LDAP source (NDS 
in this case).  It's very lightweight, and administrative overhead is almost 
nil.

Since this is a shop without an IT department, it is critical to me to find 
something for them that has almost no administrative overhead once installed, 
and supports most of the key features of bugin that I mentioned above (the 
LDAP authentication is especially nice).  This is not a technical userbase so 
it has to be very friendly to your average Windoze user.

Anyone can go out on freshmeat and get 50 results on a search for such a 
tool.  I'm wondering what the talented and experienced people here prefer and 
how well it would match for an environment such as I described.

Gnats is not acceptable for this environment.  Unless bugzilla has improved a 
lot over the last year I don't think it would work either.

Thank you.
-- 

Chris Hedemark
Yonder Way
http://yonderway.com