[TriLUG] Re: An Important Update RE: Your DirecTV DSL Service.

[David R. Matusiak]

may i recommend you to a very helpful bunch of folks:
[ http://www.speakeasy.net/ ]  go ahead and call the sales 1-800 #

they were quite helpful in telling me what options existed in my price 
range and doing everything they could to ensure a quick and smooth 
transition.

i ordered on Jan 2 - the circuit is supposed to be switched over this 
week.
once i receive the self-install kit, i will be back on the net. 
(self-install kit is FREE after $199. rebate).

if you *do* decide to go with them, please let them know that 
UserName=Matusiak sent you.  it would be nice to get a kickback after 
all these years of free advertising.

(p.s. they were my ISP a while back...)

feel free to contact me with further questions.
/drm

On Tuesday, January 7, 2003, at 02:50  PM, Rodent of Unusual Size wrote:

> anyone else get this?  i'm not so keen on the 'we'll turn you off
> within 24 hours, and it will take 3-5 business days to get turned
> back on again' part.  nor is there any mention of other aspects,
> such as the static ipa, server use, et cetera..
> -- 
> #ken	P-)}
>
> Ken Coar, Sanagendamgagwedweinini  http://Golux.Com/coar/
> Author, developer, opinionist      http://Apache-Server.Com/
>
> "Millennium hand and shrimp!"
>
> From: <CustomerCare at DIRECTVinternet.com>
> Date: Mon Jan 6, 2003  9:38:13  PM US/Eastern
> To: <ken.coar at golux.com>
> Subject: An Important Update RE: Your DirecTV DSL Service.
>
>
> Dear Customer,
>
> 	We are emailing you with an update to your DIRECTV DSL service.  We 
> have announced a transition alliance with BellSouth(r)
> FastAccess(r) DSL Service to ensure you can continue to access your 
> high-speed Internet services with the minimum amount of
> disruption.
>
> For the smoothest transition, we recommend:
>
> * Make transition plans as quickly as possible, as the DIRECTV 
> Broadband network, including your email services, will remain
> operational until at least January 31, 2003.  Failure to make 
> transition plans will impact your service.
>
> * As BellSouth currently provides the last-mile connectivity to our 
> customers in the BellSouth region, BellSouth FastAccess DSL is a great 
> alternative for a minimum amount of disruption to your high-speed 
> Internet service.
>
> * DIRECTV DSL customers with a residential local phone line interested 
> in switching to BellSouth FastAccess DSL Internet service can get more 
> information, qualify their line and order service online at 
> http://contact.bellsouth.com/directvoffer. Customers with
>  business local phone lines are asked to call 1-866-887-5058.
>
> * Do NOT request a service disconnect from DIRECTV Broadband by 
> utilizing the form we have provided on our Contact Us page, as this is 
> for customers who have chosen other service plans.
>
> * After placing your order with BellSouth FastAccess DSL, 
> disconnection of your DIRECTV DSL service will take place > automatically
> within 24 hours.  After that, it will take typically 3 to 5 business 
> days for your BellSouth FastAccess DSL service to begin.
>
> * Once DIRECTV Broadband has received confirmation from BellSouth that 
> your service has been disconnected, we will cease billing you for your 
> DIRECTV DSL service.
>
> * Your FastAccess DSL service will be ready to use upon installation 
> of your BellSouth provided self-installation kit.
> Alternatively, for customers choosing to have a professional 
> installation, FastAccess service will be ready at the completion of 
> the installation by a BellSouth professional.
>
> * You will need a new modem from BellSouth (provided in the 
> self-installation kit) to enable your BellSouth FastAccess DSL 
> service.  The DIRECTV DSL gateway becomes your personal property and 
> you will incur no penalty charges for a non-returned gateway.
>
> * We will continue to update www.DIRECTVDSL.com with the latest 
> information.  Please do not reply to this email, as this email box
> is not being monitored.
>
> Thank you for your continued patience as we continue to transition our 
> customers.  Our top priority is to ensure the most efficient 
> transition possible with the minimum amount of disruption to your 
> high-speed Internet service.
>
> Please note, if you have both DIRECTV and DIRECTV DSL, you will 
> experience no change or disruption in your DIRECTV television
> service.
>
> Sincerely,
>
> DIRECTV Broadband Customer Care
>
> NOTE:  Please note this email box is for distribution purposes only.  
> Do not reply to this email message as it will not be received.