[TriLUG] RT Tracker Modifications

[Brandon L. Newport]

RT Tracker is not bad, but we use http://helpdesk.oneorzero.com/ we did some
major looking before we chose it, and I asked guys that spend all their time
on ADESK to look a few over and this is what they all agreed upon.  Easy to
install and configure too.

-brandon


__________________________

Brandon L. Newport - CISSP
Senior Security Engineer
Certified:  CISSP, GCIA, CCSE, MCSE Windows NT 4.0, Sun Workgroup, CCNA
Affiliated:  HTCIA, CSI

Appalachian Web Solutions, LLC
http://www.appws.com
P.O. Box 4254
Mooresville, North Carolina 28117
Ph.  704.658.9990
Fx.  866.422.4006
Mo.  704.564.9246

bnewport at appws.com
MSN IM: Nkr1ptD
AOL IM: Nkr1ptD
ICQ:    108901040
__________________________

 

-----Original Message-----
From: trilug-admin at trilug.org [mailto:trilug-admin at trilug.org] On Behalf Of
Jon Carnes
Sent: Friday, January 24, 2003 1:15 PM
To: trilug at trilug.org
Subject: Re: [TriLUG] RT Tracker Modifications


I've played with RT Tracker.  As I recall most (if not all) of it is written
in Perl and it uses a simple SQL database for storage.

What kinds of mods do you want made to it? 


On Fri, 2003-01-24 at 12:46, Sweatte, Joel wrote:
> We have been evaluating RT Tracker as a replacement for Remedy. We 
> have had some minor customizations made to Remedy for functional 
> improvements and would need those ported to RT Tracker. I have been 
> trying to find someone who has experience with RT Tracker and can make 
> modifications to the code but Bestpractical and IBM either can't or 
> aren't interested. Has anyone done mod's to RT Tracker or know of 
> someone or some company that has?
> 
> Thanks.
> 
> Joel Sweatte
> 919.382.5795
> Cell   - 919.612.3548
> 
> 
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