[TriLUG] RT Tracker Modifications

[Sweatte, Joel]

Jon, what we have done previously is send screen prints of the modifications
and have a conference call with the help desk personnel to discuss. I think
there were like 14 shots and some other assorted doc. If you want to take a
look call me and I'll set up a call.

Joel Sweatte 
Mgr. Technical Support 
National Commerce Financial Corp. 
2323 Operations Dr. 
Durham, NC 27705 
Work (919-382-5795) Cell (919-612-3548) Fax (919-382-7919) 




-----Original Message-----
From: Jon Carnes [mailto:jonc at nc.rr.com]
Sent: Friday, January 24, 2003 1:15 PM
To: trilug at trilug.org
Subject: Re: [TriLUG] RT Tracker Modifications


I've played with RT Tracker.  As I recall most (if not all) of it is
written in Perl and it uses a simple SQL database for storage.

What kinds of mods do you want made to it? 


On Fri, 2003-01-24 at 12:46, Sweatte, Joel wrote:
> We have been evaluating RT Tracker as a replacement for Remedy. We have
had
> some minor customizations made to Remedy for functional improvements and
> would need those ported to RT Tracker. I have been trying to find someone
> who has experience with RT Tracker and can make modifications to the code
> but Bestpractical and IBM either can't or aren't interested. Has anyone
done
> mod's to RT Tracker or know of someone or some company that has?
> 
> Thanks.
> 
> Joel Sweatte
> 919.382.5795
> Cell   - 919.612.3548
> 
> 
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