[TriLUG] RR Woes

[Corey Mutter]

[snip]

> What saved me was that I had written down who I spoke to at TWC
> originally and the time and date of the conversation where I directed
> them to cut off the old service and install at the new location.
> 
> So I second the advice to write *everything* down when it comes to Time
> Warner Cable.  Document every phone call, get names, save work orders,
> bills..everything.
> -- 
> Ken Wahl  ken at kenwahl.org  http://www.kenwahl.org

Lest anyone object to TWC being singled out here, I heartily recommend this
strategy for dealing with ANY company. This especially holds true if you
are trying to do anything outside of the "normal" workflow (e.g. get your
cellphone contract shortened from 2 years to 1 because the sales guy put
you down for 2 years even though you asked for / paid for 1...)

This is a general problem with any computerized operation; "normal" things
become very easy (checking balances, etc.), but anything out of the
ordinary becomes more of a hassle.

I have a tendency to verbosely document every interaction with my health
insurer, health insurers being among the consumer-unfriendliest entities 
on the planet... Basically, one should expect a hassle out of everything
and gather enough documentation to refute the hassle when it arises.
(It's not paranoia if they're really out to get you!)
 
Corey