[TriLUG] RR Woes

[Ken Wahl]

On Mon, Apr 21, 2003 at 05:37:04PM -0400, Jeffery Painter wrote:
> sounds quite familiar :)
> 
> I wrote a script that would check the connection from my modem to the 
> first hop in a traceroute which would then respond back to a logger.. 
> simple connectivity monitor. I monitored for about a week then presented 
> my findings to road runner, the better business bureau and the consumers 
> council of NC as well as my lawyer... a few days later there were several 
> time warner trucks out on the street and never had a problem since..
> 
> I've heard that certain markets get saturarted with too many people 
> connecting through one node (and stealing cable TWC reports also hinders 
> your connection speeds) so if too many people in your neighborhood are 
> stealing cable then they can't monitor how much bandwidth is actually 
> being used legit and how much isn't (i don't know the legitimacy of this 
> claim)
> 
> anyway... it took two months of complaining and another word of advice, 
> keep every piece of paper they generate... every work order and keep track 
> of every minute you spend on the phone with them... all this data will 
> help you in the long run.
> 
> They tried to stick me when I moved with not turning in my cable modem and 
> were going to make me pay another $100 for a modem I no longer had. Yes, 
> they have all the work orders documented, but it's damn hard to get them 
> to admit anything is their fault.
> 
> good luck!
> 
> Jeff Painter
> 

While not on RR, I had a similar experience with Time Warner Cable.  I
moved a year ago this past November.  I had TW shut off the cable at my
old residence and hook me up at the new.  The cable had always been in
my name but this time around (at the new place) it was put in my wife's
name.  I figured this was just because she was home when the installer
arrived that day.

We went to get an auto loan a couple of months ago and my credit report
showed a collection from Time Warner Cable of about $100.  I called TWC
and apparently they never shut off the cable to my old place.  For 8
months they had been feeding cable to an apartment that I didn't live
in and that I had told them to disconnect service to.  They were quite
uncooperative when I informed them of their error.

To make a long story short, I basically had to make a federal case to
get them to drop the $100 charge to me and to make an amending report to
the credit bureau to get it taken off my credit report.

What saved me was that I had written down who I spoke to at TWC
originally and the time and date of the conversation where I directed
them to cut off the old service and install at the new location.

So I second the advice to write *everything* down when it comes to Time
Warner Cable.  Document every phone call, get names, save work orders,
bills..everything.
-- 
Ken Wahl  ken at kenwahl.org  http://www.kenwahl.org
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