[TriLUG] RR Woes

[Jeffery Painter]

sounds quite familiar :)

I wrote a script that would check the connection from my modem to the 
first hop in a traceroute which would then respond back to a logger.. 
simple connectivity monitor. I monitored for about a week then presented 
my findings to road runner, the better business bureau and the consumers 
council of NC as well as my lawyer... a few days later there were several 
time warner trucks out on the street and never had a problem since..

I've heard that certain markets get saturarted with too many people 
connecting through one node (and stealing cable TWC reports also hinders 
your connection speeds) so if too many people in your neighborhood are 
stealing cable then they can't monitor how much bandwidth is actually 
being used legit and how much isn't (i don't know the legitimacy of this 
claim)

anyway... it took two months of complaining and another word of advice, 
keep every piece of paper they generate... every work order and keep track 
of every minute you spend on the phone with them... all this data will 
help you in the long run.

They tried to stick me when I moved with not turning in my cable modem and 
were going to make me pay another $100 for a modem I no longer had. Yes, 
they have all the work orders documented, but it's damn hard to get them 
to admit anything is their fault.

good luck!

Jeff Painter


On Mon, 21 Apr 2003, Nick Goldwater wrote:

> I have been having intermittent connectivity problems on Road Runner for the 
> last few weeks. Up to 97% packet loss at times. Every time a tech is supposed 
> to show up they call and state they found a problem with the node in my 
> neighborhood and cancel the call. Then a day later my connectivity is down 
> the drain again. 
> 
> Anyone ever have this problem? Any feedback would be appreciated. The next 
> scheduled visit is tomorrow after 5:30. Hmmm.
> 
> Thanks!
> 
> Nick
> _______________________________________________
> TriLUG mailing list
>     http://www.trilug.org/mailman/listinfo/trilug
> TriLUG Organizational FAQ:
>     http://www.trilug.org/faq/TriLUG-faq.html
>