[TriLUG] OT:<rant>Intrex just lost a customer</rant>

[Jon Carnes]

It's interesting to me that folks will try to take back components that
they install themselves (and that get fried).  My first assumption is
that unless I pay for the store to do it, it's my risk.

Now my wife on the other hand wore the heck out of a pair of sneakers -
playing Ultimate in them - then returned them six months later for a
brand new pair... I was almost floored when the manager simply told her
to select any new pair from the store as a replacement.  I mean, we
didn't even have a receipt.  :-)

I suggest you try talking to the manager of the Intrex store (or at
least that is my wife's suggestion). But don't feel too burned by losing
$20, as you said "caveat emptor". Heck my neighbor "borrowed" my $20 saw
after a tornado and I never saw the saw again... but I still wave and
smile when I see the neighbor.

Jon Carnes

On Sat, 2004-05-15 at 18:50, Dave Sorenson wrote:
> I'm posting this for 2 reasons 1: caveat emptor to the rest of Tri-Lug'ers
> and 2: I know some of those at Intrex reads this list so you'll know why
> I'll choose to go 5 miles out of my way to not shop at any of your stores
> ever again.
> 
> Well, I didn't believe it when I heard about other peoples bad experiences,
> but Intrex just lost me forever as a customer. I buy a memory card reader
> from the Wake Forest store, get it home hooked up and working. A few minutes
> later it stops working. I remove it from the boxen and find it fried a
> resistor. I take it back and explain what happened and Mark tells me they
> can't take it back because it has "physical damage" (the fried resistor)
> they say my only option is to try to get help from the vendor. Note: vendor
> is a small New York based outfit. We are talking $19.95 here.. It's going to
> cost me more to ship certified insured as required by the manufacturer than
> the thing was to buy..
> 
> I'm EXTREMELY disappointed in Intrex, They COULD have stepped up and
> replaced the defective unit. In fact, I was ready to spend MORE money to
> replace the defective reader with one that was $10 more. Now Intrex will not
> see that $10, nor will see any additional patronage from me ever. They
> CHOOSE not to help the customer, this customer now chooses not to shop at
> Intrex. With "customer service like this, it's no wonder that stores like
> Intrex find it harder and harder to compete against Best Buy, Tiger Direct,
> Circuit City Et. All.. From now on I'll pay a little more not to have this
> kind of hassle.
> 
> 
> Dave S
> 
> 
>