[TriLUG] OT:<rant>Intrex just lost a customer</rant>

[Dave Sorenson]

Normally I would agree with you but in this case 1..it was a usb device..
kinda hard to screw that up. 2.. Was out of the store less than 2 hours, and
in my computer less than 20 minutes.. It was a defective product that I have
little chance of ever getting fixed from the manufacturer.. (E-mail sent to
the company via their website bounced) And my point is had this happened
ANYWHERE else I wouldn't be left holding a useless $20 piece of plastic.
Intrex chose to stock this, they should be willing to back their choice.
Anyway, that's the last I'll say on the matter because in addition to being
out $20 I'm also out of <rant>.

DS

-----Original Message-----
From: trilug-bounces at trilug.org [mailto:trilug-bounces at trilug.org] On Behalf
Of Jon Carnes
Sent: Saturday, May 15, 2004 7:15 PM
To: Triangle Linux Users Group discussion list
Subject: Re: [TriLUG] OT:<rant>Intrex just lost a customer</rant>

It's interesting to me that folks will try to take back components that they
install themselves (and that get fried).  My first assumption is that unless
I pay for the store to do it, it's my risk.

Now my wife on the other hand wore the heck out of a pair of sneakers -
playing Ultimate in them - then returned them six months later for a brand
new pair... I was almost floored when the manager simply told her to select
any new pair from the store as a replacement.  I mean, we didn't even have a
receipt.  :-)

I suggest you try talking to the manager of the Intrex store (or at least
that is my wife's suggestion). But don't feel too burned by losing $20, as
you said "caveat emptor". Heck my neighbor "borrowed" my $20 saw after a
tornado and I never saw the saw again... but I still wave and smile when I
see the neighbor.

Jon Carnes

On Sat, 2004-05-15 at 18:50, Dave Sorenson wrote:
> I'm posting this for 2 reasons 1: caveat emptor to the rest of 
> Tri-Lug'ers and 2: I know some of those at Intrex reads this list so 
> you'll know why I'll choose to go 5 miles out of my way to not shop at 
> any of your stores ever again.
> 
> Well, I didn't believe it when I heard about other peoples bad 
> experiences, but Intrex just lost me forever as a customer. I buy a 
> memory card reader from the Wake Forest store, get it home hooked up 
> and working. A few minutes later it stops working. I remove it from 
> the boxen and find it fried a resistor. I take it back and explain 
> what happened and Mark tells me they can't take it back because it has 
> "physical damage" (the fried resistor) they say my only option is to 
> try to get help from the vendor. Note: vendor is a small New York 
> based outfit. We are talking $19.95 here.. It's going to cost me more 
> to ship certified insured as required by the manufacturer than the thing
was to buy..
> 
> I'm EXTREMELY disappointed in Intrex, They COULD have stepped up and 
> replaced the defective unit. In fact, I was ready to spend MORE money 
> to replace the defective reader with one that was $10 more. Now Intrex 
> will not see that $10, nor will see any additional patronage from me 
> ever. They CHOOSE not to help the customer, this customer now chooses 
> not to shop at Intrex. With "customer service like this, it's no 
> wonder that stores like Intrex find it harder and harder to compete 
> against Best Buy, Tiger Direct, Circuit City Et. All.. From now on 
> I'll pay a little more not to have this kind of hassle.
> 
> 
> Dave S
> 
> 
> 

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