[TriLUG] Somewhat OT: Help Desk / Asset Management Packages

[Jason S. Evans]

Does anyone here have any positive or negative feedback on
PHPGroupware?  My company is looking for something similar to this
also, although they are leary when it comes to open source software. 
Something web-based would be great.

Jason

On Thu, 24 Jun 2004 09:07:13 -0500, Marty Ferguson <marty at rtmx.net> wrote:
> 
> Call Chris Stableford at OSSID for Heat, along with another product,
> "LanDesk"
> She is a sales rep for both products, and is local in Raleigh.  She has the
> highest integrity and is very forthright.
> 
> Her number is
> 847-5405
> 
> Marty
> 
> 
> 
> 
> -----Original Message-----
> From: trilug-bounces at trilug.org [mailto:trilug-bounces at trilug.org]On
> Behalf Of Ryan Leathers
> Sent: Thursday, June 24, 2004 8:52 AM
> To: Triangle Linux Users Group discussion list
> Subject: Re: [TriLUG] Somewhat OT: Help Desk / Asset Management Packages
> 
> I second the vote of confidence for eGroupware.  Using it to support
> some cross team coordination between two development groups, a customer
> facing support organization, and a front-line helpdesk, this has been a
> fantastic solution.  We've been able to quickly extend it with some
> custom features too!
> 
> On Thu, 2004-06-24 at 09:06, Jon Carnes wrote:
> > On Wed, 2004-06-23 at 20:08, Jaimie Livingston wrote:
> > > Hi all,
> > >
> > > I have a client that is evaluating help desk / asset management
> packages, and would like
> > > to get any feedback anyone may have following packages, their usefulness
> in a
> > > Linux-friendly environment, and any first-hand information on any
> similarly capable open
> > > source alternatives that are being used.
> > >
> > > Track-It! (Intuit)
> > > Heat (Frontrange)
> > > Magic (BMC)
> > > AuditWizard (Latom)
> > > Altiris (Altiris)
> > >
> > > If you use any of the above at work, I'd like to hear from you and maybe
> talk offline to
> > > get more information.
> > >
> > > Jaimie Livingston
> >
> > I've brought up RT Tracker for use at FeatureTel. I like that (and its
> > integration with Asterisk).  I'm also bringing on line eGroupware. This
> > looks like it's going to be much more useful that RT Tracker, as it
> > integrates the CRM with the Trouble Ticket app.
> >
> > Someone on the list recently recommended it and gave this url:
> >   http://www.linuxjournal.com/article.php?sid=7243
> >
> > The backend is MySQL or PostGreSQL so its extensible to any kind of
> > database activity you would like to do with it.
> >
> > Jon
> --
> Ryan Leathers <ryan.leathers at globalknowledge.com>
> Global Knowledge
> 
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