[TriLUG] Somewhat OT: Help Desk / Asset Management Packages

[Marty Ferguson]

Call Chris Stableford at OSSID for Heat, along with another product,
"LanDesk"
She is a sales rep for both products, and is local in Raleigh.  She has the
highest integrity and is very forthright.

Her number is
847-5405

Marty


-----Original Message-----
From: trilug-bounces at trilug.org [mailto:trilug-bounces at trilug.org]On
Behalf Of Ryan Leathers
Sent: Thursday, June 24, 2004 8:52 AM
To: Triangle Linux Users Group discussion list
Subject: Re: [TriLUG] Somewhat OT: Help Desk / Asset Management Packages


I second the vote of confidence for eGroupware.  Using it to support
some cross team coordination between two development groups, a customer
facing support organization, and a front-line helpdesk, this has been a
fantastic solution.  We've been able to quickly extend it with some
custom features too!

On Thu, 2004-06-24 at 09:06, Jon Carnes wrote:
> On Wed, 2004-06-23 at 20:08, Jaimie Livingston wrote:
> > Hi all,
> >
> > I have a client that is evaluating help desk / asset management
packages, and would like
> > to get any feedback anyone may have following packages, their usefulness
in a
> > Linux-friendly environment, and any first-hand information on any
similarly capable open
> > source alternatives that are being used.
> >
> > Track-It! (Intuit)
> > Heat (Frontrange)
> > Magic (BMC)
> > AuditWizard (Latom)
> > Altiris (Altiris)
> >
> > If you use any of the above at work, I'd like to hear from you and maybe
talk offline to
> > get more information.
> >
> > Jaimie Livingston
>
> I've brought up RT Tracker for use at FeatureTel. I like that (and its
> integration with Asterisk).  I'm also bringing on line eGroupware. This
> looks like it's going to be much more useful that RT Tracker, as it
> integrates the CRM with the Trouble Ticket app.
>
> Someone on the list recently recommended it and gave this url:
>   http://www.linuxjournal.com/article.php?sid=7243
>
> The backend is MySQL or PostGreSQL so its extensible to any kind of
> database activity you would like to do with it.
>
> Jon
--
Ryan Leathers <ryan.leathers at globalknowledge.com>
Global Knowledge

--
TriLUG mailing list        : http://www.trilug.org/mailman/listinfo/trilug
TriLUG Organizational FAQ  : http://trilug.org/faq/
TriLUG Member Services FAQ : http://members.trilug.org/services_faq/
TriLUG PGP Keyring         : http://trilug.org/~chrish/trilug.asc