[TriLUG] Somewhat OT: Help Desk / Asset Management Packages

[Ryan Leathers]

I second the vote of confidence for eGroupware.  Using it to support
some cross team coordination between two development groups, a customer
facing support organization, and a front-line helpdesk, this has been a
fantastic solution.  We've been able to quickly extend it with some
custom features too!  

On Thu, 2004-06-24 at 09:06, Jon Carnes wrote:
> On Wed, 2004-06-23 at 20:08, Jaimie Livingston wrote:
> > Hi all,
> > 
> > I have a client that is evaluating help desk / asset management packages, and would like
> > to get any feedback anyone may have following packages, their usefulness in a
> > Linux-friendly environment, and any first-hand information on any similarly capable open
> > source alternatives that are being used.
> > 
> > Track-It! (Intuit)
> > Heat (Frontrange)
> > Magic (BMC)
> > AuditWizard (Latom)
> > Altiris (Altiris)
> > 
> > If you use any of the above at work, I'd like to hear from you and maybe talk offline to
> > get more information.
> > 
> > Jaimie Livingston
> 
> I've brought up RT Tracker for use at FeatureTel. I like that (and its
> integration with Asterisk).  I'm also bringing on line eGroupware. This
> looks like it's going to be much more useful that RT Tracker, as it
> integrates the CRM with the Trouble Ticket app.
> 
> Someone on the list recently recommended it and gave this url:
>   http://www.linuxjournal.com/article.php?sid=7243
> 
> The backend is MySQL or PostGreSQL so its extensible to any kind of
> database activity you would like to do with it.
> 
> Jon
-- 
Ryan Leathers <ryan.leathers at globalknowledge.com>
Global Knowledge