[TriLUG] Somewhat OT: Help Desk / Asset Management Packages

[Jon Carnes]

On Wed, 2004-06-23 at 20:08, Jaimie Livingston wrote:
> Hi all,
> 
> I have a client that is evaluating help desk / asset management packages, and would like
> to get any feedback anyone may have following packages, their usefulness in a
> Linux-friendly environment, and any first-hand information on any similarly capable open
> source alternatives that are being used.
> 
> Track-It! (Intuit)
> Heat (Frontrange)
> Magic (BMC)
> AuditWizard (Latom)
> Altiris (Altiris)
> 
> If you use any of the above at work, I'd like to hear from you and maybe talk offline to
> get more information.
> 
> Jaimie Livingston

I've brought up RT Tracker for use at FeatureTel. I like that (and its
integration with Asterisk).  I'm also bringing on line eGroupware. This
looks like it's going to be much more useful that RT Tracker, as it
integrates the CRM with the Trouble Ticket app.

Someone on the list recently recommended it and gave this url:
  http://www.linuxjournal.com/article.php?sid=7243

The backend is MySQL or PostGreSQL so its extensible to any kind of
database activity you would like to do with it.

Jon