[TriLUG] Somewhat OT: Help Desk / Asset Management Packages

[Jim Ray]

> Hi all,
> 
> I have a client that is evaluating help desk / asset management packages,
> and would like
> to get any feedback anyone may have following packages, their usefulness
> in a
> Linux-friendly environment, and any first-hand information on any
> similarly capable open
> source alternatives that are being used.
> 
> Track-It! (Intuit)
> Heat (Frontrange)
> Magic (BMC)
> AuditWizard (Latom)
> Altiris (Altiris)
> 
> If you use any of the above at work, I'd like to hear from you and maybe
> talk offline to
> get more information.
> 
> Jaimie Livingston
> 
[JR>] I chunk my chit into a table and roll my own.  Total control.  I doubt
Intuit has anything for Linux and thought they were primarily a Microsoft
shop.  Me thinks Remedy used to be a popular package.  Prolly big bucks,
though.