[TriLUG] Re: broadband option in the Triangle area

[ALFRED JOHNSON]

Another thing you might try with these kinds of problems is to tell 
them you're running OSX. , preferably the latest version (Apple just 
keeps improving and improving OSX  so that most techies can't keep up 
unless they're "Mac fanatics" (of which there are not too many). OSX is 
still too new for most of those 90 day wonders now manning tech 
support. -- Al Johnson.
------------------------------------------------------
On Aug 28, 2004, at 5:01 PM, Jeremy Portzer wrote:

> On Sat, 28 Aug 2004, Lance A. Brown wrote:
>
>> Jeremy West wrote:
>>> You know the only thing I despise about RR, is when I call tech 
>>> support.  They
>>> give me the standard first question on which o/s I'm using.  When I 
>>> respond
>>> linux, they say say that they don't support linux.  Last time I 
>>> called I was
>>> calling because we had severe packet loss.  I tried telling the guy 
>>> I ddin't
>>> want help with linux, and that I wanted someone to take a look at my 
>>> packet
>>> loss issue.  All he wanted to do was have me reboot my computer, 
>>> clear my
>>> dns, etc.  He wouldn't even help me because I was using linux.  
>>> Drove me
>>> nuts.
>>
>> Any time I have to call RR for support I push through the first line
>> support at the first hint of non-helpfulness from them because I'm
>> running Linux.  I never call them unless it's something not on my
>> computer anyway so hassling with the first-line script droids isn't
>> worth it.
>
> I've never had an RR support technician really care about the operating
> system.  You just have to quickly explain your problem before they 
> have a
> chance to go into their script.  If they ask, just deflect the 
> question, I
> often say something like, "Well actually, I'm not having a problem 
> with my
> computer or operating system, it's a problem with the cable modem."  
> They
> usually accept that.
>
> I've never had to escalate to a higher-level; the first-line droids do
> have the authority to send a technician.  They do make you reboot the
> modem a few times (which of course I'd already done), but that's no big
> deal.
>
>
> Jeremy
>
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