[TriLUG] Earthlink Tech Support

[Dan Monjar]

Corey Mutter wrote:
> Joel Ebel wrote:
> 
>> For anyone wondering what the quality of Earthlink's tech support is, 
>> or anyone just looking for a joke, here's a rather hilarious exchange 
>> I had today with Earthlink's tech support chat system.
> 
> [snip trying to explain the concept of 'your server is on a SORBS 
> blacklist' to a first-level tech-support employee]
> 
> I have some (secondhand) tales from the Other Side; my wife used to 
> actually do first-level ISP tech support. The company was named Shadow 
> Solutions, and was in the shopping center with Stay Online at 54/55. 
> (They're out of business now AFAIK; probably just as well).
> 

These guys have the proper attitude...  http://www.flex.com/sign_up/

-- 
Dan Monjar