[TriLUG] Asterisk: IPManager PBX Features
Jon Carnes
jonc at nc.rr.com
Tue Oct 18 21:23:23 EDT 2005
For those devotee's of Asterisk on the list... and you know who you are.
The state of Asterisk feature development is getting very sophisticated.
Take a look at this new Feature Manager released just this week.
I can see I'm going to be installing a few of these at some businesses
in the not too distant future. :-)
Jon
======
________________________________________________________________
From:
Thorben
Jensen
<thorben at thorben.dk>
Reply-To:
Commercial and Business-Oriented Asterisk Discussion <asterisk-biz at lists.digium.com>
To:
asterisk-biz at lists.digium.com
Subject:
[Asterisk-biz] IPManager PBX Features
Date:
Sun, 16
Oct 2005
10:41:52
+0200
IPManager version 1.6 has just been released. Below is a
list of some of the features you will get on your
Asterisk server using IPManager to generate your
configuration files.
Download: http://ipsoftware.thorben.dk
PBX Features
The following features will be available to users of the
PBX if you are using IPManager to configure your PBX.
* Unconditional forwarding of all calls to your
mobile or other phone number.
* Dual calling – your desk phone and your mobile
will ring simultaneously and whatever phone is
answered first will get the call.
* Do Not Disturb until a predefined time – You can
set DND from your extension to a predefined time
– if set to 10:15 all calls to your extension
will be told that you are not available until
10:15. The DND will automatically be removed at
10:15.
* All Extensions can have opening/closing hours
this includes Phones, Queues, IVR-menus and
Direct Dial In’s. This means that you can have
certain hours that an extension is open. Any
phone you can override that setting by dialling
a code. It is possible to configure an
alternative extension to go to when an extension
is closed. Examples:
* You have a Queue that callers are sent
to during opening hours and when the
queue is closed all calls are sent to an
IVR-menu.
* Your own extension is open from
9:00-12:00 and 13:00-17:00 all other
times calls are sent to your mobile.
* You have a main IVR-menu that asks
caller to press 1 for sales, 2 for
service during opening hours and another
IVR-Menu that tells callers that you are
closed but they can press 1 to have you
call them back (You will get an e-mail),
or 2 to leave a message on the answering
service..
* All calls to your main queue are
redirected to your mobile when closed.
* Virtual Users – You can have a Virtual number
and that means that you can login at any
extension and you will receive all your calls at
that extension. Callers will also be sent to
your Voicemail (if configured) and you will be
using your own caller ID when making calls from
that extension. This can typically be used by
people travelling between departments or shift
workers sharing the same desk. When you are not
logged in at any extension, you can have your
call sent to any other phone number – ex. your
mobile.
* Wake-up calls – Schedule calls to your extension
at scheduled time.
* Voicemail – you will have any messages left in
your voicemail forwarded to your e-mail account
with a .wav file that holds your message. Just
click the .wav file and you will hear the
message.
* The LED’s will work on SNOM phones (maybe also
other phones but that’s not tested).
* Limiting the number of active incoming/outgoing
lines on your server – it’s better to give a
busy signal when you run out of bandwidth than
everybody gets poor speech quality because of
bandwidth limitations.
* Speed Dialling – You can define speed dial
number that everybody can use for ease of
dialling. Ex. dial “1” to and the server will
dial “00353469071189”. You can have unlimited
Speed Dials – Use IPSpeedDial application for
easy maintenance of speed dial numbers.
* Queue Identification – see on your phone which
queue the caller entered as well as caller ID.
* Music Groups – You can define different music
groups for each queue. It’s easy to upload
MP3-files to your server.
* Any extension can be added to a queue – you can
even have mobile phones receive calls from a
queue. It is possible to give priority to the
phone members of a queue meaning that lower
priorities will receive calls only when higher
priorities are busy.
* Possible for callers to break out of a queue and
ask to be called back – you will receive an
e-mail with the number to call back.
* Any extension can be dialled directly by using
DID’s.
* Virtual faxes – will receive a fax and send it
to your e-mail account.
* DISA – Direct Inward System Access – Dial into
your server and get a second dial tone and make
a call out to the cheap VoIP rates – Password
protected and you can have different password
for each user.
* Call Back to predefined extension – Have your
customers call into your server and the server
will call back to the caller and connect him to
a predefined extension (this would typically be
a queue). Great savings if you are calling from
a mobile abroad this will typically save you
between 40-75 1078408011n roaming charges. It is
typically a LOT cheaper to call a mobile abroad
than having the mobile make the call.
* Call Back and connect to any number – Call your
server and dial a password. You can now dial the
number you want to be connected to and the
server will hang up and call you back and
connect you to the number you requested. This
way you are calling at the cheap VoIP rates.
* Conferencing – Dial your server type a
conference number and have a conference with as
many people as your broadband line can handle.
* Call Me Back Service – Send a caller to this
extension from a Queue or IVR-Menu and the
caller will be asked to dial the number they
want to be called back at. You will receive an
e-mail with the number requested.
* Queues can have these features:
* Tell the caller their position in the
queue at predefined intervals
* Tell the caller the approximate waiting
time in the queue
* Tell the operator how long the caller
waited in the queue
* Have periodic announcements. This is
typically used for advertising or giving
caller the opportunity to break out of
the queue by dialling a number.
* Have different background music
depending on the queue they are waiting
in.
* You can choose many different ring
strategies:
* Ringall – calls all members at
the same time
* Round Robin – Starts at one
extension and continues with all
others in a circular fasion.
* Round Robin memory – Starts at
one extension and continues with
all others in a circular fasion
and remembers where it got to
and starts from that member the
next call.
* Least Recent – The member that
has been available the longest
will get the call.
* Fewest calls – The member that
has received the fewest calls
will the the call.
* Random – the server randomly
selects which member should get
the call.
* Timeout – how long you will allow the
callers to be in the queue before
sending the caller to an alternative
extension.
* Least Cost Routing – Direct your calls to the
cheapest provider for the destination. You can
even specify different routes for each extension
or group of extensions; this can be used for
separate billing per department etc.
* Transfer directly to any voicemail – use if the
caller wants to leave a message on somebody’s
voicemail.
* Speaking Clock – tells date and time of your
server.
* Echo Test – Test what you phone sounds like.
* …and much more.
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