[TriLUG] Asterisk: IPManager PBX Features

Jon Carnes jonc at nc.rr.com
Tue Oct 18 21:23:23 EDT 2005


For those devotee's of Asterisk on the list... and you know who you are.

The state of Asterisk feature development is getting very sophisticated.
Take a look at this new Feature Manager released just this week.

I can see I'm going to be installing a few of these at some businesses
in the not too distant future. :-)

Jon
======
        
        ________________________________________________________________
                
                
                  From: 
                Thorben
                Jensen
                <thorben at thorben.dk>
                Reply-To: 
                Commercial and Business-Oriented Asterisk Discussion <asterisk-biz at lists.digium.com>
                    To: 
                asterisk-biz at lists.digium.com
                Subject: 
                [Asterisk-biz] IPManager PBX Features
                  Date: 
                Sun, 16
                Oct 2005
                10:41:52
                +0200
                
                
                IPManager version 1.6 has just been released. Below is a
                list of some of the features you will get on your
                Asterisk server using IPManager to generate your
                configuration files.
                
                 
                
                Download: http://ipsoftware.thorben.dk
                
                 
                
                
                
                PBX Features
                The following features will be available to users of the
                PBX if you are using IPManager to configure your PBX.
                
                 
                
                      * Unconditional forwarding of all calls to your
                        mobile or other phone number. 
                      * Dual calling – your desk phone and your mobile
                        will ring simultaneously and whatever phone is
                        answered first will get the call. 
                      * Do Not Disturb until a predefined time – You can
                        set DND from your extension to a predefined time
                        – if set to 10:15 all calls to your extension
                        will be told that you are not available until
                        10:15. The DND will automatically be removed at
                        10:15. 
                      * All Extensions can have opening/closing hours
                        this includes Phones, Queues, IVR-menus and
                        Direct Dial In’s. This means that you can have
                        certain hours that an extension is open. Any
                        phone you can override that setting by dialling
                        a code. It is possible to configure an
                        alternative extension to go to when an extension
                        is closed. Examples: 
                              * You have a Queue that callers are sent
                                to during opening hours and when the
                                queue is closed all calls are sent to an
                                IVR-menu. 
                              * Your own extension is open from
                                9:00-12:00 and 13:00-17:00 all other
                                times calls are sent to your mobile. 
                              * You have a main IVR-menu that asks
                                caller to press 1 for sales, 2 for
                                service during opening hours and another
                                IVR-Menu that tells callers that you are
                                closed but they can press 1 to have you
                                call them back (You will get an e-mail),
                                or 2 to leave a message on the answering
                                service.. 
                              * All calls to your main queue are
                                redirected to your mobile when closed. 
                      * Virtual Users – You can have a Virtual number
                        and that means that you can login at any
                        extension and you will receive all your calls at
                        that extension. Callers will also be sent to
                        your Voicemail (if configured) and you will be
                        using your own caller ID when making calls from
                        that extension. This can typically be used by
                        people travelling between departments or shift
                        workers sharing the same desk. When you are not
                        logged in at any extension, you can have your
                        call sent to any other phone number – ex. your
                        mobile. 
                      * Wake-up calls – Schedule calls to your extension
                        at scheduled time. 
                      * Voicemail – you will have any messages left in
                        your voicemail forwarded to your e-mail account
                        with a .wav file that holds your message. Just
                        click the .wav file and you will hear the
                        message. 
                      * The LED’s will work on SNOM phones (maybe also
                        other phones but that’s not tested). 
                      * Limiting the number of active incoming/outgoing
                        lines on your server – it’s better to give a
                        busy signal when you run out of bandwidth than
                        everybody gets poor speech quality because of
                        bandwidth limitations. 
                      * Speed Dialling – You can define speed dial
                        number that everybody can use for ease of
                        dialling. Ex. dial “1” to and the server will
                        dial “00353469071189”. You can have unlimited
                        Speed Dials – Use IPSpeedDial application for
                        easy maintenance of speed dial numbers. 
                      * Queue Identification – see on your phone which
                        queue the caller entered as well as caller ID. 
                      * Music Groups – You can define different music
                        groups for each queue. It’s easy to upload
                        MP3-files to your server. 
                      * Any extension can be added to a queue – you can
                        even have mobile phones receive calls from a
                        queue. It is possible to give priority to the
                        phone members of a queue meaning that lower
                        priorities will receive calls only when higher
                        priorities are busy. 
                      * Possible for callers to break out of a queue and
                        ask to be called back – you will receive an
                        e-mail with the number to call back. 
                      * Any extension can be dialled directly by using
                        DID’s. 
                      * Virtual faxes – will receive a fax and send it
                        to your e-mail account. 
                      * DISA – Direct Inward System Access – Dial into
                        your server and get a second dial tone and make
                        a call out to the cheap VoIP rates – Password
                        protected and you can have different password
                        for each user. 
                      * Call Back to predefined extension – Have your
                        customers call into your server and the server
                        will call back to the caller and connect him to
                        a predefined extension (this would typically be
                        a queue). Great savings if you are calling from
                        a mobile abroad this will typically save you
                        between 40-75 1078408011n roaming charges. It is
                        typically a LOT cheaper to call a mobile abroad
                        than having the mobile make the call. 
                      * Call Back and connect to any number – Call your
                        server and dial a password. You can now dial the
                        number you want to be connected to and the
                        server will hang up and call you back and
                        connect you to the number you requested. This
                        way you are calling at the cheap VoIP rates. 
                      * Conferencing – Dial your server type a
                        conference number and have a conference with as
                        many people as your broadband line can handle. 
                      * Call Me Back Service – Send a caller to this
                        extension from a Queue or IVR-Menu and the
                        caller will be asked to dial the number they
                        want to be called back at. You will receive an
                        e-mail with the number requested. 
                      * Queues can have these features: 
                              * Tell the caller their position in the
                                queue at predefined intervals 
                              * Tell the caller the approximate waiting
                                time in the queue 
                              * Tell the operator how long the caller
                                waited in the queue 
                              * Have periodic announcements. This is
                                typically used for advertising or giving
                                caller the opportunity to break out of
                                the queue by dialling a number. 
                              * Have different background music
                                depending on the queue they are waiting
                                in. 
                              * You can choose many different ring
                                strategies: 
                                      * Ringall – calls all members at
                                        the same time 
                                      * Round Robin – Starts at one
                                        extension and continues with all
                                        others in a circular fasion. 
                                      * Round Robin memory – Starts at
                                        one extension and continues with
                                        all others in a circular fasion
                                        and remembers where it got to
                                        and starts from that member the
                                        next call. 
                                      * Least Recent – The member that
                                        has been available the longest
                                        will get the call. 
                                      * Fewest calls – The member that
                                        has received the fewest calls
                                        will the the call. 
                                      * Random – the server randomly
                                        selects which member should get
                                        the call. 
                              * Timeout – how long you will allow the
                                callers to be in the queue before
                                sending the caller to an alternative
                                extension. 
                      * Least Cost Routing – Direct your calls to the
                        cheapest provider for the destination. You can
                        even specify different routes for each extension
                        or group of extensions; this can be used for
                        separate billing per department etc. 
                      * Transfer directly to any voicemail – use if the
                        caller wants to leave a message on somebody’s
                        voicemail. 
                      * Speaking Clock – tells date and time of your
                        server. 
                      * Echo Test – Test what you phone sounds like. 
                      * …and much more. 
                
                 
                
                




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