[TriLUG] seeking help-desk ticket tracking tool

[Chad Thomsen]

Try this out...  looks free.

http://www.bestpractical.com/index.html

I have not tried it out but I have plans to implement in my company.  I hard
about it from a book I just read "Time Managment for System Administrtors"
which I highly recommend.

Good luck!

Chad

On 2/8/06, Gary Weinreb <gweinreb at rocksolidsystems.com> wrote:
>
> You might want to look at the Horde framework and specifically the
> ticket-tracking  module, whups.
>
> See:
> http://www.horde.org
> http://www.horde.org/whups/
> You can explore a live application of WHUPS at http://bugs.horde.org/.
>
> Horde is an open source application framework written in PHP, with
> great flexibility in terms of authentication method, environment,
> functionality, backend databases, and target user language.
>
> I'm pretty certain it will fulfill every specification that you
> mention.  Shoot for the moon, you just might get there...
>
> I've hacked around with Whups a good bit in the past, and use Horde
> itself extensively.  Let me know if you'd like assistance integrating
> it, or any further info, or get on the Horde/Whups mailing lists...
>
>
> Regards,
> Gary Weinreb
>
>
>
> Quoting David McDowell <turnpike420 at gmail.com>:
>
> > Hi folks!  I've already talked to a few people and have to come know
> > that Request Tracker seems to be a popular solution for tracking
> > customer help-desk related issues.  We will soon be running a web
> > application which will by nature, have LOTS of users... um, lusers.
> > So, in light of that, we are seeking a system we can use to track our
> > calls/cases to help us manage this.  If you have any suggestions,
> > please include some pros and cons.
> >
> > What would be icing on the cake for me?  Something which was developed
> > using PHP (running on linux/apache), can use MSSQL (yes I said that)
> > and possibly even have users auth'd against my AD (LDAP) just like I'm
> > able to auth my AD users with apache/httpd (see:
> > http://www.turnpike420.net/linux/Apache_ADS_AuthLDAP.txt)  At any
> > rate, I realize more than likely a system we get will use mysql or
> > postgresql and won't be able to reach my AD for users and auth info,
> > which is fine.  I'm shooting for the moon and taking what I can get!
> > :)
> >
> > thanks all,
> > David McD
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>
> --
> Gary Weinreb
>
>
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