[TriLUG] Re: seeking help-desk ticket tracking tool

[Lance A. Brown]

Request Tracker is one of the acknowledge killer-apps in the trouble
ticket space.  I'm using it at my current job as a one-man sysadmin team
to track work requests from 70+ users.

--[Lance]

Chad Thomsen wrote:
> Try this out...  looks free.
> 
> http://www.bestpractical.com/index.html
> 
> I have not tried it out but I have plans to implement in my company.  I hard
> about it from a book I just read "Time Managment for System Administrtors"
> which I highly recommend.
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