[TriLUG] Re: seeking help-desk ticket tracking tool

[David McDowell]

Thanks everyone... looks like RT is receiving the most overwhelming
support for a free solution... so it is the way for me to go.  Without
lots of expert hacking (which I cannot do) it doesn't look like I'll
get MSSQL database connectivity or the ability to use my AD users
(LDAP) as my userbase, but at least it is free, highly recommended and
runs on LAMP.   :)

thanks!
David


On 2/9/06, Lance A. Brown <lance at bearcircle.net> wrote:
> Request Tracker is one of the acknowledge killer-apps in the trouble
> ticket space.  I'm using it at my current job as a one-man sysadmin team
> to track work requests from 70+ users.
>
> --[Lance]
>
> Chad Thomsen wrote:
> > Try this out...  looks free.
> >
> > http://www.bestpractical.com/index.html
> >
> > I have not tried it out but I have plans to implement in my company.  I hard
> > about it from a book I just read "Time Managment for System Administrtors"
> > which I highly recommend.
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