[TriLUG] Want to integrate and IVR with application

[Ron Joffe]

Steve,

We have developed an application just as you describe it for the electric 
utility industry. 

Drop me a note offlist if you would like get some more info and we can talk a 
bit about it.

Ron



On Tuesday 25 April 2006 12:14, Steve Hoffman wrote:
> I've been tasked with researching a way to take a standard IVR and
> integrate it with a java application.  I've not come up with a full set of
> requirements because I don't really know what's involved.  I can tell you
> that the menu system would most certainly have to be dynamic based on
> output from DB calls so the next menu would be a "text to speech" rendition
> of what was just returned from a DB.
>
> I guess what I'm looking for is a system much like a larger bank would use.
>
>
> The customer would call
> enter identifying information to log in
> choose from a dynamically driven menu, based on log in information
> two more custom levels of options
> perform some action (pay a bill, update a status, listen to upcoming
> events) get confirmation of actions
> disconnect
>
> to give a little bit more info..we have an online CRM type application, and
> some of our users are in areas that high speed Internet isn't available for
> what ever reason, so in an effort to keep that customer using the product
> we're investigating a way to do limited app functionality over the phone
> (but not with a live operator on the other end).
>
> I'd prefer this all ran on Linux with some VOIP solution, but since I'm in
> the very early stages of investigation any insight and/or personal
> experiences with any OS or phone system would be greatly appreciated!
>
> As always, TIA!
>
> Steve