[TriLUG] ISCSI SAN

[Ben Pitzer]

Actually, the entire English language support staff is already located
here.  We maintain support centers in the AsiaPac and EMEA regions for local
language support, however.  And I do thank you for your endorsement of our
support organization.  Doing support is a tough job, and it's always good to
hear that your customers think that you're doing well.

As for us being the vendor of choice, we do pretty much run the market on
iSCSI right now, mainly by virtue of the fact that we were instrumental in
the development of the iSCSI protocol, and its release as an open standard.
Additionally, we have spent a great deal of time developing and perfecting
our iSCSI implementation, which many SAN admins have come to swear by.

As for FCP, we've been doing that for quite a while as well, and especially
with our latest releases of our filer operating system, and the future plans
for our equipment, we expect that FCP and iSCSI SAN is going to become a
much larger portion of our business.  I'm one of the FCP guys in our support
group, and I can tell you that we're seriously putting lots of effort into
the development of SAN at NetApp, perhaps more than ever before.  Seriously
take a look at our SAN stuff before recommending EMC, because in many cases,
you'll find that we're not only competetive, we're better.  We also don't
get in the way of you doing the administration of your own storage (radical
concept, I know) the way some companies do.

-Ben Pitzer


On 7/18/06, Russell Harrison <rtlm10 at gmail.com> wrote:
>
> On the support front I've got to give a +1 to NetApp whenever you get
> around
> to talking with them.  Also of note their entire worldwide support staff
> will be located in RTP soon.
>
> Also if you do decide to go with iSCSI they would probably be the vendor
> of
> choice.  I don't know anything about their direct attached stuff if you
> decide to play it safe.  It may be wise to stick with EMC for that even
> though they are slow and expensive.
>
> On 7/18/06, Lee Fickenscher <elfick at mac.com> wrote:
> >
> > On Jul 18, 2006, at 10:32 AM, Matt Pusateri wrote:
> >
> > > Hello Triluger's,
> > >
> > >
> > > I've been tasked with finding our company a SAN.  Currently we've
> > > looked at EMC & Lefthandnetworks.  Were leaning towards ISCSI,
> >
> > My comment is more business related than technical.
> > EMC called me (yes, they called me, not me calling them) four times
> > to set up meetings to discuss how they could possibly fit into our
> > business. No one showed up for any of the four separate meetings they
> > scheduled. Considering most companies spend more energy trying to get
> > your money than providing service after they've gotten your money,
> > I'm pretty sure I would use just about any option other than EMC.
> > -Lee
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