[TriLUG] OT: Job posting - Tier II Tech

[Matt Pusateri]

Triluggers,

Raritan, Inc, manufacturers of KVM and Network Management/Monitoring 
equipment has an open position in our Raleigh office support our Linux 
based Network Management software/appliance. More info can be found at 
http://www.commandcenter-noc.com or at http://www.raritan.com. A VMware 
based image of the product you would be supporting can be downloaded for 
free at http://www.commandcenter-noc.com The position is not yet listed 
on our raritan.com career page in case you look there.

Resumes can be sent to careers at raritan.com or if you send it to me I'll 
be happy to submit it for you.

Thanks,

Matt P.


POSITION SUMMARY
Senior Technical Support Representative will provide tier II technical 
support to
resolve customer issues regarding the installation, configuration and 
use of the
Raritan products.

Responsibilities include:
Effectively communicate on a peer level with IT professionals within 
customer accounts to quickly and accurately recommend and communicate 
solution strategies.
Facilitate timely resolution of customers’ problems by logging and 
maintaining status of problems and their associated resolutions in 
customer tracking system.
Moderate customer support on-line forum and answer customer questions
Project manage critical customer cases
Participate in the technical review process for new product 
launches/betas, and mentor and train other technical support 
representatives.
Great opportunity for someone who enjoy solving technical problems for 
customers together with the development and system tests teams

Required attributes include:
Associates/Bachelors degree in a technical discipline or equivalent 
experience.
Five years experience providing customer support for complex technical 
solutions.
Demonstrated experience in managing complex customer issues.
Excellent analysis, troubleshooting, and technical skills.
Ability to interact with end-users during trouble investigations.
Demonstrated knowledge of:
TCP/IP, LAN/WAN networks,
Network authentication (LDAP, Radius,….)
Application level network protocols (HTTP, SSH,…)
Extensive user experience with Linux including command-line tools, 
network configuration, software installation, and performance profiling.
General Microsoft Windows user experience including software 
installation, registry editing, and general administration.
Experience with networks configurations, including routers, switches, 
and firewalls
Familiarity with SQL
Accountability and the ability to multi-task/manage changing priorities.
Self-motivated, ability to learn and apply new skills quickly
Good oral and written communication and interpersonal skills required.

Desirable attributes include:
Network Engineering background
Technical Certifications (i.e. CCNA, MCSE,…)
Sysadmin background a plus