[TriLUG] TimeWarner tinkering around with time travel?

[Brian Henning]

It's no secret that TWC phone support is lousy, at least in the Road
Runner residential realm.  Shortly after I had my RR Turbo service
installed in September, I called Customer Service a couple times to
complain that I consistently saw throughput of, at most, 4.5 mbps, from
my 8mbps service.  One of those times I spoke to someone in Canada, who
insisted that "good numbers" from traceroute meant my call absolutely
could not be escalated.

Fast forward to a couple months ago when a service man came to my
apartment to diagnose my DVR box.  As he finished I mentioned my
bandwidth issue.  He took one look at my modem and said "oh, well you
have the wrong modem."  He had the right one on his truck.  Swapped them
out, reprovisioned, bam.  7.5+ mpbs.

Funny that no CSR I ever spoke to happened to notice "you have the wrong
modem" while logged in to it.

Ah well.  Maybe I'll give Earthlink a try after my introductory rate
ends.

~B

-----Original Message-----
From: trilug-bounces at trilug.org [mailto:trilug-bounces at trilug.org] On
Behalf Of OlsonE at aosa.army.mil
Sent: Wednesday, April 09, 2008 4:07 PM
To: trilug at trilug.org
Subject: Re: [TriLUG] TimeWarner tinkering around with time travel?

I've had some unusual outages lately. The other night was around 11:30,
phone and tv went out. I called them up, and they said it'd be back
online in about 90 minutes. 90 minutes later, it was still down, I
called back, and the woman acted like she had no idea what I was talking
about.

-----Original Message-----
From: trilug-bounces at trilug.org [mailto:trilug-bounces at trilug.org] On
Behalf Of Tim Jowers
Sent: Wednesday, April 09, 2008 1:51 PM
To: Triangle Linux Users Group General Discussion
Subject: Re: [TriLUG] TimeWarner tinkering around with time travel?

Doh! That's just wrong.

BTW, I switched to Earthlink when they jacked rates a few months ago. I
pay
like $24.95/month but the same router, network and everything else.
Wonders
of modern business. Now if I can just replace my DirecTV with Internet
TV
then I can save some real money.

Red4/16/2008 2:00:00 AM

CARY, NORTH CAROLINA
Road Runner is currently experiencing issues with the cable network.
Subscribers in the affected area(s) may experience a loss of
connectivity,
usually indicated by flashing modem lights and/or a loss of video
service.
Our engineers are working quickly to resolve this issue. We apologize
for
any inconvenience this may cause.

Tim

On Wed, Apr 9, 2008 at 11:59 AM, <jonc at nc.rr.com> wrote:

> Time Warner's network status app shows unplanned outages... in the
future.
>  http://help.rr.com/HMSLogic/network_status.aspx
>
> And when I pointed it out to their support department, they said,
"it's
> working just the way it's supposed to..."
>
> Maybe they just didn't like the link I included pointing them to
> OpenNMS... or just maybe, they *are* tinkering around with time. Wow!
would
> that ever make my life easer, being able to schedule techs to be
on-site to
> handle network and equipment outages.
>
> Stange things are afoot at the Circle K.
>
> Jon Carnes
>
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