[TriLUG] TimeWarner tinkering around with time travel?

[MG]

Brian Henning wrote:
> It's no secret that TWC phone support is lousy, at least in the Road
> Runner residential realm.  
 >><<
> Ah well.  Maybe I'll give Earthlink a try after my introductory rate
> ends.
>
> ~B
>   

Just a word of warning - Earthlink is still owned by TimeWarner, as far 
as I know. 


I went through installation hell last summer with TWC.  Trying to get 
away from those turkeys, I  signed up with Earthlink, ran into the same 
uber-incompetence, found out Earthlink was administered by Time Warner 
and part of the same company, and canceled before installation.  For the 
next three months, Time Warner billed me for non-existence service.  
Although my long suffering bank backed out the transactions, TWC still 
sent me refund checks and then threatened to send my account to 
collections because I would not return their uncashed checks certified 
mail.  It took a second conversation with their head customer service 
guy to get the point across that until I cashed the unsolicited checks, 
I owed them nothing. 


YMMV, of course, but I'd take dialup before TWC.

> -----Original Message-----
> From: trilug-bounces at trilug.org [mailto:trilug-bounces at trilug.org] On
> Behalf Of OlsonE at aosa.army.mil
> Sent: Wednesday, April 09, 2008 4:07 PM
> To: trilug at trilug.org
> Subject: Re: [TriLUG] TimeWarner tinkering around with time travel?
>
> I've had some unusual outages lately. The other night was around 11:30,
> phone and tv went out. I called them up, and they said it'd be back
> online in about 90 minutes. 90 minutes later, it was still down, I
> called back, and the woman acted like she had no idea what I was talking
> about.
>
> -----Original Message-----
> From: trilug-bounces at trilug.org [mailto:trilug-bounces at trilug.org] On
> Behalf Of Tim Jowers
> Sent: Wednesday, April 09, 2008 1:51 PM
> To: Triangle Linux Users Group General Discussion
> Subject: Re: [TriLUG] TimeWarner tinkering around with time travel?
>
> Doh! That's just wrong.
>
> BTW, I switched to Earthlink when they jacked rates a few months ago. I
> pay
> like $24.95/month but the same router, network and everything else.
> Wonders
> of modern business. Now if I can just replace my DirecTV with Internet
> TV
> then I can save some real money.
>
> Red4/16/2008 2:00:00 AM
>
> CARY, NORTH CAROLINA
> Road Runner is currently experiencing issues with the cable network.
> Subscribers in the affected area(s) may experience a loss of
> connectivity,
> usually indicated by flashing modem lights and/or a loss of video
> service.
> Our engineers are working quickly to resolve this issue. We apologize
> for
> any inconvenience this may cause.
>
> Tim
>
> On Wed, Apr 9, 2008 at 11:59 AM, <jonc at nc.rr.com> wrote:
>
>   
>> Time Warner's network status app shows unplanned outages... in the
>>     
> future.
>   
>>  http://help.rr.com/HMSLogic/network_status.aspx
>>
>> And when I pointed it out to their support department, they said,
>>     
> "it's
>   
>> working just the way it's supposed to..."
>>
>> Maybe they just didn't like the link I included pointing them to
>> OpenNMS... or just maybe, they *are* tinkering around with time. Wow!
>>     
> would
>   
>> that ever make my life easer, being able to schedule techs to be
>>     
> on-site to
>   
>> handle network and equipment outages.
>>
>> Stange things are afoot at the Circle K.
>>
>> Jon Carnes
>>
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