[TriLUG] Embarq High Speed Internet - Opinions?

[Neil L. Little]

At this point I go into the the modem and run the diagnostics. I can 
give them hard evidence in the form of S/N ratio values. It also helps 
when the neighbor a couple of houses down the street works for Embarq.

The chat feature on the Embarq site has gotten me better technical 
support. Of course if the line is down its back to the voice-mode, go 
into town to find a hot-spot, or piggy back off of some one else's service.

73,
Neil, WA4AZL
JARS Forever!!
www.jars.net

Tarus Balog wrote:
> On Sep 10, 2008, at 10:20 AM, Chess Griffin wrote:
>
>   
>> One question:  do you know if they include a static ip in the service
>> charge or does one have to pay extra?
>>     
>
> I use Embarq at home and at the office. You have to pay extra for a  
> static IP, but using dyndns is good enough for my home network.
>
> I've been relatively pleased with the Embarq service, especially with  
> anything dealing with having someone come to the house. I would  
> recommend having them install the DSL filter at the demarc (tell them  
> you have an alarm system and they'll do it) if you have a pair already  
> picked out for the DSL circuit.
>
> Speeds are pretty consistent, although Embarq does use DNS hijacking  
> if you mistype a URL (you can get around that by using OpenDNS or  
> something like that).
>
> The only downside is that phone support pretty much sucks. Recently we  
> had about 6 inches of rain in the period of about an hour and the DSL  
> went away. I was out of town so my wife called their support line and  
> went through the usual script of power everything off, back on, etc.  
> She was also told to reset the "modem" which resulted in it going back  
> into router mode versus bridge mode and thus pretty much broke my home  
> network. Of course that didn't fix the problem because the circuit was  
> down. It did come up a few hours later and when I made it home it was  
> easy to reconfigure everything, but it was still a pain since I  
> couldn't access my home network for a couple of days.
>
> But I don't think that crappy first line support is just an Embarq  
> problem.
>
> I don't have an option outside of Embarq, but based on my experience  
> I'd give them a 7 out of 10.
>
> -T
>
>
> _______________________________________________________________________
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